Director of Learning and Development

Sally’s Apizza•Stamford, CT

About The Position

Sally’s Apizza is seeking an experienced and dynamic Director of Learning and Development to lead the strategy, execution, and continuous improvement of training and development initiatives across our portfolio of properties. This individual will oversee a team of Training Managers and hourly trainers, ensuring consistency, quality, and operational excellence in all learning programs. The Director will be responsible for refining the training curriculum, tracking effectiveness, and managing our Learning Management System (LMS) to support employee development, operational consistency, and guest service excellence.

Requirements

Bachelor’s degree in Hospitality Management, Human Resources, Organizational Development, or a related field. Master’s degree preferred.
Minimum 7-10 years of progressive training leadership experience, preferably within a multi-unit hospitality environment.
Proven track record in developing and executing large-scale training programs and managing distributed training teams.
Strong project management, communication, and presentation skills.
Hands-on experience with Learning Management Systems (LMS) administration and training analytics.
Highly organized with the ability to manage multiple projects and priorities in a fast-paced, service-driven environment.
Travel required to all properties within the expanding portfolio.

Nice To Haves

Master’s degree preferred.

Responsibilities

Directly oversee a team of multi-unit Training Managers and Hourly Trainers, providing clear direction, development opportunities, and performance management.
Foster a culture of continuous learning, guest-centric service, and operational excellence throughout the organization.
Collaborate with senior leadership to align training initiatives with business goals and operational priorities.
Review, refine, and enhance existing training programs for all departments, including onboarding, service standards, operational procedures, leadership development, and compliance.
Ensure training content remains current, engaging, and relevant to evolving industry trends and company standards.
Design and implement new training modules and initiatives in response to operational needs, guest feedback, and business objectives.
Oversee the creation and maintenance of training materials, job aids, and digital content in collaboration with department leaders and subject matter experts.
Serve as the primary administrator and strategic lead for the company’s LMS.
Oversee the implementation, maintenance, and optimization of the LMS platform to ensure a seamless user experience and effective content delivery.
Track, analyze, and report on training participation, completion rates, compliance records, and performance outcomes using LMS analytics.
Collaborate with IT, HR, and departmental leaders to troubleshoot issues, manage user access, and continuously improve LMS functionality and content offerings.
Develop and manage training KPIs and reporting dashboards to evaluate program effectiveness and operational impact.
Conduct regular audits and site visits to assess training delivery, consistency, and guest service outcomes.
Lead post-training evaluations, identifying areas for improvement and opportunities for innovation.