Director of Learning and Development

Monro Inc. • Rochester, NY

2d

About The Position

Monro, Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.

Destination Monro – Your Career is Here!

Responsibilities

• Develop and execute a scalable learning and development strategy aligned with company growth, profitability, and customer experience goals.
• Build and maintain training programs for technicians, store managers and operations management teams.
• Standardize development and training programs across all locations to ensure consistent delivery of operational excellence and brand standards.
• Establish KPIs and measure program effectiveness (e.g., productivity, customer satisfaction, retention, leadership readiness).
• Oversee training content and delivery for all corporate teammates, with a focus on on-boarding and compliance.
• Manage the Learning Management System (LMS) and develop effective delivery strategies for store teammates.
• Develop blended learning solutions including in‑person, virtual, e‑learning, and hands‑on training
• Leverage technology to identify opportunities and meet those opportunities through effectively delivered learning and development content

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees