Director of Launch

Metropolis•Chicago, IL

20h•Onsite

About The Position

Metropolis is seeking a Launch Director – Commercial to own the end-to-end project management and successful deployment of all commercial launches across the company. You are a strategic leader who will oversee a diverse portfolio spanning office, healthcare, residential, and stadium verticals, ensuring every launch is executed on time and aligned with revenue, operational, and client success goals. Reporting to the appropriate senior leadership, you will act as the connective layer between strategy and execution, managing a team of Launch Managers and Associates while partnering closely with Sales, Operations, Product, and Finance to standardize execution and de-risk high-growth profiles.

Requirements

Demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment
Lead diverse teams with a proven track record of managing and developing direct reports
Execute complex launches across multiple verticals such as healthcare, residential, and stadium environments
Communicate effectively as a senior point of contact for high-priority clients and internal stakeholders
Analyze data to deliver reporting on revenue performance and portfolio health
Architect scalable processes that translate strategy into execution
Drive results aligned with revenue capture and consumer adoption goals
Navigate high-growth environments with a focus on operational excellence and customer experience

Responsibilities

Lead the end-to-end execution of all Commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization
Align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption
Manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations
Maintain full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers
Serve as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches
Identify inefficiencies and implement scalable solutions to improve the speed, consistency, and quality of deployments
Deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making
Translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy
Drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships