Director of Knowledge, Records, and Information Management

MacArthur Foundation•Chicago, IL

1d•$154,185•Hybrid

About The Position

The John D. and Catherine T. MacArthur Foundation is one of the nation's largest independent foundations. The Foundation supports creative people, effective institutions, and influential networks building a more just, verdant, and peaceful world. We work on a few big bets that strive toward transformative change in areas of profound concern, including the existential threats of climate change , the challenges of criminal justice reform, revitalizing local news in the U.S., and corruption in Nigeria . In addition, we maintain enduring commitments in our hometown Chicago , where we invest in people, places, and partnerships to build a more inclusive Chicago and in journalism and media , where we invest in more just and inclusive news and narratives. We also make awards to extraordinarily creative individuals through the MacArthur Fellows program and for solutions to critical problems of our time through 100&Change . For more information, please visit our website at www.macfound.org . The Director of Knowledge, Records and Information Management (Director) is a newly created operational leadership position with the opportunity to guide the evolution of MacArthur’s knowledge sharing and learning culture. The Director will create operational pathways and structures to leverage and access MacArthur’s information and data assets to scale the Foundation’s ability to make data-informed decisions for strategic impact. The ideal candidate will be a collaborative strategist, skilled communicator, an initiator and implementor who can drive cultural change and foster a new data and knowledge mindset across the Foundation. The Director will be responsible for developing, implementing, and operationalizing knowledge, records and information management strategies and best practices throughout the Foundation at a time of transformative change driven by the opportunities afforded through the use of artificial intelligence and other technologies. The Director will lead a small team and collaborate with stakeholders throughout the Foundation to ensure knowledge, records and information management work is efficient, effective and equitable in support of the Foundation’s mission and goals. This position plays a critical role in promoting a culture of learning, collaboration and innovation at the Foundation with and among programs and, in partnership with the Records and Information Management (RIM) Committee, also ensures the management, disposition and appropriate destruction of records and non-records in all formats by leveraging current and emerging technologies, tools and systems. This role will be under the direction of the Managing Director of Core Services and leads the Knowledge Management (KM) team therein. That team delivers KM-related capabilities throughout the Foundation: leading RIM, managing the Foundation’s archival records, its intranet, the acquisition, organization and circulation of information resources and published materials, and supporting the information and research needs of Foundation Staff.

Requirements

Minimum of 10 years of experience in the records, information and knowledge management fields with experience in developing a secure, learning-centered, multi-leveled information environment and implementing an efficient and effective records and information management program
Master’s degree or equivalent experience in information/library science, business administration, or related discipline
Extensive experience leveraging advanced information and knowledge management tools, systems and technology, particularly Artificial Intelligence (AI), to accelerate the work (for example – archives, repository, content and document management, including retention and destruction)
Adept at organizational change and a proven track record of inspiring people to adopt new ways of thinking and working under challenging circumstances. Diplomatic and skilled at building relationships and cross-functional buy-in and support
Minimum of five years of Staff managerial experience in related field
Demonstrated ability to manage complex projects, cultivate productive working relationships, mentor and lead by example, and build a culture of excellence in quality and service
Demonstrated knowledge of records and information management principles, techniques and technology for classification, preservation, search, and records retention, in all formats
General familiarity with the philanthropic sector and an understanding of how data and knowledge can be used to drive impact goals
Facility for communicating ideas, requirements, and recommendations persuasively to stakeholders across all levels using a variety of communication and presentation methods
Outstanding judgment, initiative, and motivation

Responsibilities

Ensure the management of the Foundation’s information assets, including at a program level, throughout their lifecycle with a demonstrated commitment to accessible and inclusive practices for managing, preserving and leveraging information and knowledge, while mitigating risk, enhancing operational effectiveness and efficiency, supporting decision-making
Identify and implement ways to leverage artificial intelligence, other emerging technologies, tools and systems to ensure knowledge, records and information management work is efficient, effective and equitable in support of the Foundation’s mission and goals
Collaborate and partner with stakeholders across the Foundation, including the Vice President and General Counsel, Chief Information Officer, Managing Directors of Programs and Managing Director of Evaluation and Learning, to meet Foundation, programmatic and operational goals
Lead and manage the organizational and cultural changes required to transform how Staff interacts with and thinks about knowledge and data. This includes building buy-in, training, and processes that make knowledge a shared asset
Lead and participate in ongoing innovation, co-development, application, and maintenance of multiple projects which facilitate the Foundation’s capacity to mine its records and intellectual assets
Oversee the implementation and management of processes and practices to capture, curate, preserve and promote the use of materials of intrinsic and enduring value, in any media, consistent with the RIM and Archives policies of the Foundation
Participate in collaborative data and information sharing, analysis and insights work to support mission-aligned learning, decision-making and purposeful change in the Foundation (Collaborative Data Insights, Evaluation and Learning)
Manage the Foundation’s intranet site (the Hub) and, in collaboration with partners across the Foundation, review current program knowledge repository (the Loop) and decide how best to meet and anticipate knowledge needs of the Foundation
Ensure that archival and other records of the Foundation are made appropriately available to meet the information and learning needs of Staff and others in concordance with the Foundation’s RIM and Archives policies
Collaborate with stakeholders across the Foundation to govern cross-organizational data sharing and integration among enterprise systems and ensure data consistency and accuracy wherever data resides
Provide service capacities to analyze and respond to research requests using appropriate internal and/or external sources with nimble processes and resources that meet current and changing organizational needs. Document the Foundation’s information flows and key knowledge artifacts; particularly in regard to programmatic work; foster collaboration with knowledge creators to define business processes, policies, and procedures to ensure key knowledge is being efficiently and effectively captured and safely stored
Lead the strategy and operations of the Foundation-wide records and information program (RIM) in partnership with the RIM Committee to improve business operations ensuring stewardship, appropriate accessibility and reuse of information, and compliance with law and best practices in the management, storage and disposition of records in all formats
Oversee the ongoing implementation and operationalization of the RIM Policy and program. Ensure that procedures are established for proper dispositioning of records and non-records, maintain the integrity of Foundation records and provide appropriate access control over the Foundation’s information assets
Provide robust training and outreach on the types of information important to the foundation, the systems in which to store and harness that information, and how to access that information; introduce new staff to their records management responsibilities; and guide how to leverage information as an asset
Foster strong partnerships across the philanthropic sector and the knowledge, records and information management profession to demonstrate the Foundation’s leadership and commitment to managing, preserving and leveraging institutional program knowledge in support of learning
Keep abreast of developments in the use of emerging technologies, including artificial intelligence, and their application to knowledge, records and information management