DIRECTOR OF INFORMATION GOVERNANCE & KNOWLEDGE

MVA Brand • Charlotte, NC

10d • Onsite

About The Position

Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced Director of Information Governance & Knowledge to join its Charlotte, NC office. The Director of Information Governance (IG) and Knowledge leads the firm’s end-to-end information lifecycle—creation, classification, storage, use, retention, legal hold, disposition, and privacy—while building and scaling a modern Knowledge Management (KM) program. The role partners with Legal/Risk, IT/Security, and practice leadership to reduce risk, increase findability, and accelerate matter delivery.

Requirements

• Bachelor’s degree in related field required
• 10+ years in Information Governance, Records & Information Management, or Knowledge Management within a law firm or professional services setting required.
• 5+ years leading teams and programs required.
• Proficiency with DMS (iManage), Microsoft 365, SharePoint, Teams, records systems, and reporting & analytics platforms.

Nice To Haves

• Preferred certification(s): IGP, CRM, CIP, CIPP/US (or equivalent privacy); PMP or Lean Six Sigma a plus.

Responsibilities

• IG Strategy & Policy Own the firm’s IG framework and policies (classification, retention, disposition, legal hold, privacy, acceptable use). Chair or co-chair the IG Advisory; maintain alignment with client requirements and regulatory standards. Establish governance controls, audit cadence, and remediation plans.
• Records & Information Management (RIM) Operate a defensible records program for physical and electronic content across DMS, email, chat, shared drives, collaboration sites, and archives. Manage offsite storage, digitization, transfers, and destruction workflows. Maintain retention schedules.
• Knowledge Management (KM) Build and maintain taxonomies, matter/modeled documents, playbooks, checklists, and precedent libraries. Stand up capture workflows and promote standards for profiling/metadata. Implement enterprise search and knowledge discovery approaches that improve time-to-find and reuse.
• Privacy, Risk & Compliance Partner with various teams on data minimization, discovery readiness, client outside counsel guidelines, audits, and incident response. Align practices with relevant regulations/standards; prepare evidence for client audits and certifications.
• Technology & Data Enablement Evaluate and pilot AI-assisted classification, summarization, retrieval, and quality checks with appropriate guardrails. Define functional requirements, roadmaps, and vendor SLAs; manage budgets and licenses.
• Change Management & Adoption Drive communications, training, and adoption metrics; embed IG/KM behaviors within practice groups and business teams. Develop role-based guidance for attorneys, assistants, and business staff; measure and report outcomes.
• Leadership & Operations Lead and develop a high-performing team; establish goals, career paths, and performance metrics. Manage vendor relationships and contracts; track KPIs and report to executive sponsors and governance bodies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees