Director of ITAD Operations

Dynamic Lifecycle Innovations•Hendersonville, TN

6d•$170,000 - $250,000•Onsite

About The Position

The Director of ITAD Operations leads people and operations across Dynamic Lifecycle Innovations’ primary and satellite IT asset disposition (ITAD) facilities. Reporting to the Executive Vice President of ITAD, this role turns strategy into operating results by developing leaders, strengthening consistency across locations, and using data and technology to improve efficiency, profitability, and customer satisfaction. The facilities operate much like manufacturing environments, with production flow, labor planning, equipment, inventory, quality, and safety contributing to performance. The Director will shape operational growth by improving processes on the floor and building capabilities across multiple locations. The role is responsible for helping the company process IT assets securely, efficiently, and profitably while advancing its mission to give electronics their next best life.

Requirements

Bachelor’s degree in operations management, business administration, engineering, supply chain management, or a related field; additional relevant experience may substitute for formal education.
Eight or more years of progressive operations leadership experience, including significant experience managing teams and operational performance.
Demonstrated success leading complex, high-volume processing, manufacturing, reverse logistics, refurbishment, or ITAD operations.
Experience leading operational teams across multiple facilities and developing leaders who deliver consistent results.
Demonstrated success improving operational performance through continuous improvement, financial discipline, and data-informed decisions.
Strong knowledge of Lean manufacturing and continuous improvement practices, including Kaizen, 5S, Gemba walks, and root cause analysis.
Financial acumen connecting operational decisions to gross margin, operating expenses, and overall profitability.
Understanding of forecasting, labor and capacity planning, and Sales & Operations Planning.
Ability to use ERP systems, inventory management technology, production planning, and automation to improve operations.
Analytical skills to build actionable dashboards and scorecards that make performance visible in real time.
Clear communication, active listening, and project management skills that help teams align and execute.
Leadership skills in coaching, mentoring, training, delegation, and succession planning.

Nice To Haves

MBA.
Knowledge of IT asset disposition, secondary markets for IT equipment and components, and processing requirements for servers, networking equipment, storage systems, and GPUs.
Familiarity with R2, e-Stewards, NAID AAA, and ISO standards, along with ITAD data security and environmental compliance requirements.
Knowledge of Lean Six Sigma, Total Quality Management, or the Toyota Production System.

Responsibilities

Lead operations across multiple primary and satellite facilities, translating business priorities into operating plans and driving consistent execution.
Coach, mentor, and empower leaders to build team capability, take ownership of results, and develop future leaders through training and succession planning.
Improve production flow and performance using Lean manufacturing practices, Gemba walks, and root cause analysis to remove bottlenecks, reduce waste, and improve productivity and quality.
Build dashboards and scorecards that make performance visible, help teams identify issues early, and support ownership of improvement.
Manage labor, costs, and budgets; align production schedules and capacity with business demand and customer commitments.
Partner across teams to improve ERP use, inventory management, and process automation.
Maintain high standards for safety, quality, environmental compliance, and data security; ensure customer assets are handled securely and service commitments are met.