Director of IT

Cogent Talent Solutions•Lubbock, TX

21h

About The Position

The Director of Technology & Innovation is a dual-focus role designed to bridge the gap between traditional IT infrastructure and market-leading service delivery. Beyond maintaining the internal stability of our network and software systems, this individual will act as a strategic partner in defining our Unique Selling Proposition (USP). This role ensures that: ERP (accounting, dispatch, work order lifecycle, AR/AP, reporting) operates securely and accurately. System access aligns with Human Resources onboarding and clearance controls. Recruitment, screening, and employment governance systems remain protected. Departmental systems across Operations, Finance, Sales, and Human Resources function within documented authority boundaries. Financial measurement and internal control integrity are preserved. Our field technicians, estimators, and project managers have the most advanced tools available, while simultaneously vetting and implementing client-facing technologies—such as advanced building automation, IoT monitoring, and integrated service platforms—that set us apart from the competition. The Director of Technology and Innovation governs infrastructure, cybersecurity, ERP configuration controls, data integrity, vendor management, and disaster recovery planning.

Requirements

5+ years of experience in IT or Systems Management, specifically within the Mechanical, Plumbing, Refrigeration trades.
Proven ability to manage both high-level software ecosystems (ERP/CRM) and physical hardware/networking infrastructure.
A track record of implementing technology that directly resulted in increased sales, improved customer retention, or measurable operational savings.
Must be able to translate complex technical jargon into clear business value for ownership and simple "how-to" guidance for field personnel.

Responsibilities

Proactively defend the enterprise’s digital perimeter and internal data assets, implementing and enforcing cybersecurity controls to protect ERP, financial data, payroll data, customer records, and operational systems.
Manage firewall configurations and endpoint protection software, execute recurring vulnerability scanning and immediate patch deployment, implement multi-layered email security and anti-phishing protocols, and enforce enterprise-wide data encryption standards.
Conduct formal risk assessments for all third-party technology vendors and maintain incident response documentation.
Leverage technology to enhance the company’s Unique Selling Proposition (USP) in the marketplace by researching and vetting industry-specific technologies that provide competitive advantages.
Integrate advanced client-facing tools (e.g., IoT monitoring, automated reporting) into the service delivery model and collaborate with Sales and Operations to ensure technical tools are utilized as a value-add for clients.
Monitor market trends to prevent technological obsolescence in service offerings.
Maintain all network, server, cloud, workstation, mobile device, and communication systems supporting ERP software, CRM software, and related platforms.
Manage network performance, server hosting environments, cloud backup systems, endpoint device security, field technician mobile device management, and hardware lifecycle replacement planning.
Govern user provisioning and deactivation aligned with HR onboarding and separation controls, including role-based access provisioning, immediate deactivation upon HR clearance, multi-factor authentication enforcement, quarterly access audits, removal of dormant accounts, and documentation of access approvals.
Develop and maintain enforceable IT governance documentation supporting operational and financial internal controls, including IT security policy maintenance, acceptable use policy enforcement, disaster recovery plan documentation, data retention controls, IT asset inventory tracking, and audit readiness documentation.