Director of IT Services

S R International • Jackson, MS

3d • Onsite

About The Position

The State of Mississippi Division of Medicaid is seeking a Director of IT Services to provide executive-level IT leadership and operational oversight across enterprise infrastructure, cloud services, network operations, service desk, cybersecurity, vendor management, and technology modernization initiatives. The position reports directly to the CIO/CTO and supports ongoing enterprise IT operations and modernization efforts.

Requirements

• 10+ years progressive IT experience with enterprise IT operations and infrastructure.
• 8+ years leadership/management experience supervising technical teams, managers, engineers, and support personnel.
• 2+ years AWS enterprise cloud experience with: EC2 S3 IAM VPC CloudWatch Landing Zone
• 2+ years enterprise networking experience including LAN/WAN, DNS, load balancing, wireless, and telecommunications.
• Experience with enterprise monitoring and observability platforms.
• Strong IT Service Management, governance, incident response, infrastructure operations, and vendor management experience.
• Experience with cloud migration, disaster recovery, high availability, cybersecurity, and compliance.
• Strong communication, leadership, coordination, and stakeholder management skills.

Nice To Haves

• Azure
• Microsoft 365

Responsibilities

• Provide leadership for enterprise cloud services, infrastructure, network, telecommunications, and IT service desk operations.
• Oversee AWS cloud environments, cloud migration, provisioning, governance, cost optimization, security, and resiliency.
• Manage enterprise LAN/WAN, DNS, load balancing, wireless, firewalls, and telecommunications.
• Lead incident response, major incident management, root cause analysis, and corrective actions.
• Oversee infrastructure operations including compute, storage, virtualization, backup, monitoring, and disaster recovery.
• Partner with cybersecurity teams on HIPAA, CMS, security controls, audits, risk assessments, and compliance.
• Provide executive oversight of vendors, managed service providers, procurement, SOWs, contracts, and vendor performance.
• Establish IT service management and governance processes covering incident, problem, change, configuration, request, and service-level management.
• Develop SOPs, dashboards, executive reports, service catalogs, and operational documentation.
• Lead technology modernization and technology lifecycle management initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed