Director of IT PMO

HKS•Dallas, TX

About The Position

Leads the design, governance, and continuous improvement of IT PMO processes to ensure disciplined, transparent, and predictable portfolio delivery. Owns enterprise PMO standards including intake, prioritization, portfolio planning, capacity management, reporting, and execution oversight. Partners with IT and business leadership to drive delivery maturity, strengthen decision discipline, and ensure alignment with strategic priorities. Accountable for measurable portfolio performance, governance integrity, and resource transparency across the IT organization. Serves as the enterprise PMO authority, maintaining governance frameworks, intake controls, reporting standards, and capacity visibility, while execution accountability remains with designated delivery leaders.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent work experience
Typically, 10+ years of professional experience, including 5+ years leading IT PMO operations, portfolio governance, or structured delivery functions
PMP®, PMI-ACP®, Lean, Prosci®, or comparable certifications required
Strong experience operating within multi-demand, resource-constrained IT environments
Experience leading intake, prioritization, and governance processes
Experience with ServiceNow (intake) or comparable demand management platforms
Experience improving estimation accuracy, scope definition rigor, and reducing rework through structured planning practices
Experience managing or contributing to a blended staffing model (core team and contractors)
Experience presenting portfolio performance and investment trade-offs to executive leadership
Strong understanding of projects, enhancement, and hybrid delivery lifecycles and governance controls
Knowledge of Azure DevOps Boards or similar backlog and execution management platforms
Knowledge of capacity planning, financial tracking, and portfolio performance reporting
Strong facilitation, coaching, executive communication, and cross-functional coordination skills
Strong analytical capability, KPI development, and performance data interpretation skills
Ability to influence without direct authority and navigate competing priorities
Ability to operationalize governance standards within delivery tooling and reporting platforms
Ability to improve execution discipline, governance adherence, and delivery predictability across complex IT portfolios

Nice To Haves

Travel may be required

Responsibilities

Establishes portfolio governance thresholds, approval workflows, and escalation criteria, and portfolio-level decision frameworks
Leads day-to-day execution and continuous refinement of IT PMO governance processes, including intake reviews, prioritization forums, stage gate reviews, and executive portfolio reporting
Recommends portfolio investment sequencing to the CIO based on capacity, risk, and strategic alignment
Serves as the primary PMO liaison to IT Leadership, reinforcing governance discipline, and ensuring transparency across portfolios
Leads portfolio planning cycles, level-of-effort validation, and demand versus capacity visibility across delivery teams
Validates realistic sequencing, interdependencies, and constraints across WBS and backlog structures
Facilitates cross-team dependency management, sequencing alignment, and portfolio-level risk mitigation
Ensures consistent application and compliance of delivery lifecycle standards across projects, enhancements, and hybrid workstreams
Defines and enforces clear entry/exit criteria, definition of ready/done standards, and structured planning expectations to improve execution reliability
Drives scope clarity, change discipline, and controlled execution to reduce mid-cycle churn and improve outcome reliability
Leads structured planning and review sessions to ensure work is decomposed, sequenced, and risk-assessed prior to commitment
Develops, governs, and continuously optimizes the IT PMO staffing and capacity model, including defined roles, competency frameworks, forecasting standards, and contractor engagement strategy
Partners with IT leadership to forecast resource demand and evaluate internal vs. contractor sourcing decisions
Ensures internal and contract resources follow established governance processes, reporting cadences, and performance expectations
Acts as functional owner of PMO delivery tooling including intake, execution management (Azure DevOps), and portfolio reporting (Power BI), ensuring workflow automation, traceability, and data integrity
Ensures end-to-end traceability from demand intake through execution, financial tracking, and closure
Owns and maintains portfolio artifacts, including charters, business cases, backlogs, RAID logs, financial tracking, delivery plans, and executive dashboards
Defines, tracks, and reports on portfolio KPIs, including committed vs. uncommitted work, planned vs. actual performance, capacity utilization, and delivery predictability
Identifies systemic inefficiencies across intake, planning, tooling, reporting, and governance processes and leads improvement initiatives
Maintains a prioritized backlog of PMO improvement actions and drives maturity enhancements in governance, transparency, and execution
Monitors execution metrics, including rework trends, delivery predictability, resource utilization, and execution stability, and initiates corrective actions
Provides leadership, performance management, succession planning, and compensation input for the PMO team
Coaches delivery teams and IT leaders on planning discipline, estimation rigor, governance compliance, and portfolio trade-off management
Leads onboarding and training for PMO methodology, tools, and governance standards
Provides after-hours support as needed for critical portfolio escalations or executive reporting deadlines
Performs additional duties as assigned by leadership