Director of IT Operations

Ennoble Care • Marlton, NJ

3d • Onsite

About The Position

Ennoble Care is hiring a Director of IT Operations to lead the day-to-day technology operations that support our clinical and administrative workforce across 7 states and 15+ offices. This role owns the help desk, device lifecycle, platform administration, vendor management, procurement, onboarding/offboarding, and M&A IT integration. This is an operator role, not a strategy role. The CIO sets technology direction. You make the trains run on time. You will inherit a team of 7, an existing AI-powered automation infrastructure, and a set of systems that need process discipline applied to them.

Requirements

• 5-8 years of IT operations experience, including at least 2 years managing a team.
• Experience building IT processes from scratch (SLAs, triage workflows, vendor management frameworks).
• Strong vendor management and procurement skills.
• Comfortable managing help desk operations at scale (500+ tickets/month).
• Experience with M365 administration, device lifecycle management, and Intune.
• Proven ability to execute strategy set by someone else without needing to own the vision.

Nice To Haves

• Healthcare industry experience (HIPAA awareness, clinical workflow understanding).
• Experience supporting a distributed workforce across multiple states.
• M&A integration experience (IT workstream for acquisitions).
• Familiarity with AI-assisted IT operations (willingness to adopt AI tools, not build them).
• Experience with Dialpad, Zendesk, or ADP.

Responsibilities

• Manage a Help Desk Lead and IT Support Technicians handling 700+ tickets per month.
• Establish and enforce SLAs with a target of median resolution under 4 hours.
• Own Zendesk configuration, triage workflows, routing rules, and escalation paths.
• Drive resolution time and first-response metrics.
• Own the end-to-end new hire and termination lifecycle for IT, including accounts, devices, orientation, and equipment retrieval.
• Manage Onboarding/Offboarding Coordinators.
• Build and maintain repeatable checklists with measurable time-to-productive SLA.
• Handle M&A bulk onboarding of 20-50 new employees per acquisition.
• Manage a dedicated Platform Administrator for M365, Dialpad, Zendesk, and ADP.
• Own license management and cost optimization across all platforms.
• Ensure system configurations support business needs including call routing, form workflows, and access provisioning.
• Manage a Vendor/Procurement Coordinator.
• Centralize contract tracking, renewal calendars, and SLA monitoring across IT vendors.
• Own procurement for hardware, software, office supplies, shipping/mail, and marketing materials.
• Oversee the M&A IT Integration Lead who runs the IT workstream for each acquisition.
• Ensure repeatable playbooks exist for practice onboarding including accounts, devices, phone system setup, system migration, and credentialing coordination with RCM.

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed