Director of IT Advancement and Innovation

HEART OF TEXAS GOODWILL INDUSTRIES•Waco, TX

21h•$80,000 - $90,000•Onsite

About The Position

Under the supervision of the Vice President of Finance, the Director of IT Advancement and Innovation provides leadership and oversight of organizational Information Technology operations and strategy execution. This role directs, plans, and manages IT systems, infrastructure, and innovation initiatives, with a primary focus on leveraging artificial intelligence (AI), business intelligence, and emerging technologies to increase efficiency, reduce risk, and support the organization's forward progress. The Director supervises IT staff, oversees the Loss Prevention Officer and organizational camera systems, helps develop technology-related policies and safeguards, and ensures compliance with security and regulatory standards. This position will be a hands-on innovator, Power BI expert, and forward thinker, capable of exploring new tools and solutions that help the agency advance its mission with excellence and efficiency.

Requirements

Must have a valid driver's license and pass a motor vehicle report.
Must maintain a personal vehicle for company travel and maintain minimum liability insurance on the personal vehicle.
Must be willing to accept instructions and carry them out with minimal supervision.
Must be able to work and cooperate with others.
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field required; Master's degree preferred.
Minimum of 7 years of progressive IT leadership experience, including AI implementation and enterprise systems management.
Minimum of 3–5 years of direct supervisory experience.
Demonstrated expertise in Power BI and data analytics required.
Strong knowledge of AI, machine learning, and advanced technology applications.
Excellent leadership, communication, and problem-solving skills.
Strong understanding of IT infrastructure, cloud services, cybersecurity, and business systems.
Demonstrated ability to innovate, experiment, and deploy new technology solutions effectively.
Ability to handle multiple priorities and manage projects to successful completion.
Valid driver's license, reliable transportation, and ability to travel locally as needed.
Must pass drug screen, background check, and MVR requirements.

Nice To Haves

Master's degree preferred.
Experience with POS systems, cybersecurity frameworks, and enterprise platforms preferred.

Responsibilities

Provides direct supervision of all IT staff and systems, ensuring alignment with organizational objectives.
Collaborates with leadership and departmental teams to identify technology opportunities that advance organizational performance.
Promotes a culture of workplace safety, accountability, and continuous learning.
Leads the integration and deployment of AI and machine learning solutions across departments to drive efficiency, automation, and improved decision-making.
Serves as the organizational lead for business intelligence (BI), ensuring advanced use of Power BI and other analytic tools to drive strategic insights.
Stays abreast of emerging technologies and trends; evaluates and recommends innovative solutions to enhance services and reduce costs.
Oversees the Loss Prevention Officer and organizational camera/security system to ensure operational safety and compliance.
Implements and enforces IT and cybersecurity policies, protocols, and risk mitigation strategies to protect the agency from data breaches, fraud, and downtime.
Supports compliance with CARF, PCI, HIPAA, and other applicable regulatory and security standards.
Ensures continuity and disaster recovery capabilities for critical systems.
Manages IT-related planning, deployment, and operational activities, including hardware/software selection, infrastructure upgrades, network administration, security monitoring, and vendor management.
Guides IT-related project management, ensuring initiatives are delivered on time, within scope, and with measurable outcomes.
Manages the IT budget within parameters set by executive leadership, ensuring responsible stewardship of resources and cost-effective technology investments.
Recruits, trains, evaluates, and manages IT staff and the Loss Prevention Officer.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.