Director of Interim Housing

Hope The Mission • Los Angeles, CA

12h • Onsite

About The Position

The Director of Interim Housing is responsible for ensuring that assigned interim housing sites operate with the discipline, consistency, and care required for effective intervention. This role leads Program Managers across multiple sites, including Access Sites, Tiny Home Villages, Inside Safe locations, and Family and TAY locations. The Director is accountable for site stability, bed utilization, documentation quality, contract compliance, and staff development. This position ensures programs align with Hope the Mission's (HTM) standards, values, and funding requirements, and represents the organization to government partners, funders, and community stakeholders. The ultimate goal is to ensure HTM's interim housing programs deliver on their promises to residents, funders, and communities.

Requirements

• Bachelor’s degree in Social Work, Public Administration, Human Services, Public Health, or a closely related field, OR a combination of relevant education, training, and/or professional experience.
• Minimum of three (3) years of progressively responsible leadership experience managing programs and staff within homelessness services, housing, human services, or a related field.
• Demonstrated experience overseeing multiple program sites and/or service locations simultaneously.
• Experience managing publicly funded contracts, including compliance, reporting, and monitoring requirements.
• Proven ability to supervise managers and lead multidisciplinary teams.
• Demonstrated accountability for program performance outcomes, including KPIs, occupancy targets, and/or service delivery benchmarks.
• Highly motivated self-starter with demonstrated ability to develop creative, practical solutions in complex environments.
• Demonstrated commitment and ability to work collaboratively as part of HTM’s leadership team.
• Background Screening – Employment is contingent upon the successful completion of background checks.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record, a CA driver's license, and proof of vehicle insurance coverage.
• Legal Eligibility to Work – Maintain and provide proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards.
• Must have reliable transportation.

Nice To Haves

• Experience with Clarity HMIS preferred.
• Bilingual preferred.

Responsibilities

• Provide direct oversight and operational leadership across all assigned interim housing sites and the broader program portfolio.
• Align program execution with HTM's mission, values, funder requirements, and service delivery standards.
• Analyze program performance data, dashboards, and KPIs to identify trends, risks, and opportunities for improvement.
• Implement continuous quality improvement strategies to enhance service delivery, safety, documentation, and outcomes.
• Support department-level planning, workplans, and strategic initiatives, including cross-department collaborations.
• Assist with contract modifications, renewals, and operational transitions, including site launches, expansions, and resets.
• Directly supervise all assigned Program Managers, providing leadership guidance and support.
• Conduct regular supervision, coaching, and performance management with Program Managers.
• Identify staff development needs and collaborate on skill-building and leadership development.
• Partner with Learning & Development to schedule and deliver ongoing training.
• Prioritize and promote staff wellness and self-care strategies.
• Support development of written program policies and procedures in full compliance.
• Collaborate with other departments to implement and oversee facility, personnel, and program processes.
• Ensure timekeeping practices are accurate, consistent, and compliant.
• Maintain working knowledge of program and facility budgets and funding sources.
• Ensure all assigned programs operate within approved budgets and fiscal guidelines.
• Conduct routine site walks to ensure health, safety, and operational compliance.
• Coordinate with Operations on repairs, outages, room turns, inventory, keys, cameras, and vendor access.
• Ensure emergency preparedness plans are current and practiced.
• Serve as the primary escalation point for facility-related risks.
• Provide enhanced oversight for sites with unique operational models or heightened risk factors.
• Coordinate closely with Operations, Facilities, and Security teams to address site-level risks and safety planning.
• Respond to critical incidents, grievances, and escalations, ensuring timely documentation and follow-up.
• Oversee internal audits, monitoring preparation, and compliance reviews, implementing corrective action plans.
• Work with Contracts and Compliance to review, authorize, and submit program and contract reports accurately.
• Review Program Manager reports and compile department-level summaries.
• Ensure staff understand and implement contract scopes, service requirements, and performance expectations.
• Oversee compliance with location-specific contract requirements, jurisdictional regulations, and funder expectations.
• Build and maintain strong working relationships with city, county, state, and federal partners, funders, and community stakeholders.
• Represent Hope the Mission at government, funder, coalition, and community meetings.
• Serve as the primary CES point of contact for designated regions.
• Manage site-specific community relations.
• Address community concerns professionally and promptly.
• Collaborate with Faith-Based Organizations and community partners on local activities and events.
• Attend required internal and external meetings and trainings.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Compliance with applicable state and local laws governing nondiscrimination in employment.
• Consideration for qualified applicants with a criminal history pursuant to the California Fair Chance Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Director