Director of Integrated Behavioral Health (IBH) Program

Carolina Family Health Centers•Wilson, NC

3d•Onsite

About The Position

Carolina Family Health Centers, Inc. is seeking a Director of Integrated Behavioral Health (IBH) Program to provide strategic leadership, clinical oversight, operational management, and continuous improvement for their IBH Program. This program offers short and long-term therapy for all mental health conditions, including substance use disorder, and tailored care management with case management services. The Director will ensure high-quality, patient-centered behavioral health services are integrated into primary care and dental settings, supporting the organization's mission. This role involves leading behavioral health providers, case managers, and support staff, overseeing program development and compliance, promoting evidence-based practices, and fostering interdisciplinary collaboration to improve patient outcomes and address whole-person care. The Director is a key leader in advancing integrated care models, behavioral health access, and population health initiatives.

Requirements

Bachelor’s or Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, Public Health, Healthcare Administration, or related field.
With a Bachelor’s degree, at least five (5) years of program leadership experience and three (3) years of supervisory experience.
With a Master’s degree, at least three (3) years of program leadership experience and three (3) years of supervisory experience.
Active North Carolina Driver License.
Active North Carolina Driver License.

Responsibilities

Provide leadership and direction for all Integrated Behavioral Health services across the organization, including short and long-term therapy for all mental health conditions, substance use disorder, care management, and case management services.
Identify and implement future areas for program development.
Develop and implement strategic plans, goals, and performance measures aligned with organizational priorities.
Identify opportunities to expand behavioral health services, improve access, and address community health needs.
Oversee day-to-day operations of behavioral health services, including integrated behavioral health, substance use disorder treatment, care coordination partnerships, and behavioral health support programs.
Ensure behavioral health services are accessible, efficient, and integrated within medical and dental workflows.
Establish and monitor clinical standards, workflows, and service delivery expectations.
Recruit, supervise, mentor, and evaluate behavioral health staff and assist leaders with the recruitment, development, and mentoring of staff in the Integrated Behavioral Health Program.
Promote a culture of teamwork, accountability, excellence, and continuous improvement.
Conduct regular staff meetings and performance evaluations.
Monitor quality indicators related to behavioral health services.
Analyze clinical, operational, and patient outcome data to identify improvement opportunities.
Lead quality improvement initiatives designed to enhance patient care and organizational performance.
Support UDS reporting requirements and other federal, state, and grant reporting activities.
Complete and/or oversee the submission of reports as required by grant guidance.
Complete and/or oversee the development and implementation of deliverables associated with grant funds, as well as the quality management plan and activities.
Direct and participate in grant writing and submission of applications for continued program funding.
Provide administrative and operational oversight of the organization's Tailored Care Management (TCM) activities and associated care management activities.
Ensure compliance with all North Carolina Medicaid Tailored Care Management requirements, contracts, policies, and performance expectations.
Collaborate with care managers, care coordinators, medical providers, behavioral health providers, and community partners to support integrated, person-centered care planning.