Director of Intake

Suncrest Health Services•West Chester, OH

About The Position

The Director of Intake provides strategic leadership and oversight of the hospice intake department, ensuring timely referral processing, efficient admissions, regulatory compliance, and exceptional customer service. Working closely with the Business Development team and referral sources, the Director of Intake is responsible for directing the day-to-day operations of the Intake Coordination team while collaborating with clinical, operational, and executive leadership to support organizational growth, referral management, and a seamless patient admission experience.

Requirements

Current Registered Nurse (RN) licensure (in good standing) in the state(s) of practice
At least 1 year of hospice experience
Two years of nursing experience
Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance
Patience, motivation, and a positive attitude
Great leadership skills with the ability to inspire the trust of others
Balance team and individual responsibilities
Give and welcome feedback
Exhibit objectivity and openness to others' views, contribute to holding each other accountable and building a positive team spirit
Put the success of team above own interests
Demonstrate accuracy and thoroughness
Monitor and self-correct own work processes and outcomes; apply feedback from others to improve performance

Nice To Haves

Hospice or home health experience

Responsibilities

Direct the day-to-day operations of the Intake Coordination team.
Partner closely with the Business Development team and referral sources to support referral growth and strengthen relationships.
Lead, develop, and mentor the Intake team while fostering a culture of accountability, compassion, collaboration, and excellence.
Oversee the referral and admission process to ensure timely, accurate, and efficient patient admissions.
Monitor departmental performance, referral trends, and operational metrics to improve outcomes and support census growth.
Collaborate with Executive Leadership, Clinical Operations, and branch leadership to optimize workflow and resolve barriers.
Ensure compliance with Medicare regulations, HIPAA, state requirements, and organizational policies.
Develop and maintain standardized intake processes, policies, and procedures across all service locations.
Promote exceptional customer service and maintain strong relationships with referral sources, patients, families, and community partners.
Utilize data, reporting tools, and performance dashboards to drive continuous quality improvement and operational excellence.
Maintain appropriate staffing levels, oversee employee performance, and support ongoing education, engagement, and retention.
Support the organization's mission, vision, and values while contributing to strategic growth initiatives.