Director of Infrastructure - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance•San Diego, CA

About The Position

The Director of IT Infrastructure is responsible for providing strategy, design, reliability, and performance of the organization's core technology environment. This role oversees and provides vision, leadership, and strategic direction for the organization's IT infrastructure, network services, cloud platforms, and service desk. The Director partners closely with the Head of Information Security to embed security into every layer of the infrastructure stack and collaborates with business partners across the organization to establish short and long-term IT infrastructure strategies. The Director is responsible for managing both the operating expense and capital budgets for IT infrastructure and managing and coordinating the activities of the assigned professional and technical staff.

Requirements

5+ years of experience managing enterprise IT systems, cloud environments, and networks required
7+ years of progressive IT experience, with 5+ years in an IT leadership role required
5+ years' of experience working in a Cisco, MIST and Palo Alto environment required
5+ years' of experience working in a HCI (hyper-converged infrastructure) required
Bachelor's degree in information technology, Computer Science, or related field. Or 10+ years of equivalent experience required.
Certification as Cisco Certified Network Associate obtain within 1 Year
Certification as Microsoft Certified Solutions Expert And within 1 Year
Certification as a Palo Alto Network Security Professional within 1 Year
Strong working knowledge of a variety of programs including but not limited to, ServiceNow, Office 365, Microsoft Azure/Entra and hyperconverged infrastructure environments as well as systems/network infrastructure requirements and components. (cisco, Juniper MIST and Palo Alto)
Demonstrated ability to lead highly effective teams.
Demonstrated ability to handle highly complex interpersonal situations with a high level of tact and diplomacy.
Able to communicate effectively both orally and in writing.
Strong background working with networks, servers, storage, backup & security principals and best practices.
Demonstrated ability to manage multiple projects with competing deadlines ensuring on-time and on-budget delivery
Negotiate and oversee relationships with vendors, providers and contractors.

Responsibilities

Oversee the day-to-day operations of the IT Infrastructure team.
Supervise, hire, train, mentor and coach other IT staff, work with employees to correct deficiencies and implement discipline procedures, write performance evaluations and establish staff development plans.
Collaborates with business partners and staff to understand the short and long-term IT infrastructure strategies.
Develop and communicate, to VP IT, a path to achieve those strategies including analysis of labor, operating expense and capital spending need to be successful.
Manage all resources to ensure success in multiple projects.
Oversees the maintenance, support and optimization of all systems infrastructure including but not limited to servers, network equipment, software and connectivity. Including installing or upgrading hardware and/or software.
Ensure high availability, performance, and reliability of core infrastructure.
Oversees IT Infrastructure related projects including but not limited to Servers, Network, Storage, Backup, Cloud, Disaster Recovery, etc.
Oversees development of operating expenses and capital spend budget for all IT Infrastructure needs.
Develop and maintain disaster recovery plan.