Director of Infrastructure & DevOps

ServiceCore

5d•$195,000 - $225,000•Hybrid

About The Position

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we’re redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation. Our customers work hard, and so do we—giving them tools to get more done with less stress. We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously. We believe in growing together, celebrating successes, and empowering each team member to make a real impact. Lead Infrastructure and DevOps as an enablement function that accelerates engineering delivery and supports reliable, scalable operations. This role combines technical leadership with hands-on execution, making Infrastructure as a Code (IaaC), automation, CI/CD, and AI central to how infrastructure is built and operated.

Requirements

8+ years of relevant experience, including 3+ years leading Infrastructure, DevOps, SRE, or Platform Engineering teams supporting production SaaS applications.
Hands-on experience with AWS and GCP, including cloud architecture, networking, identity and access management, compute, storage, and managed databases.
Deep experience with Infrastructure as a Code, including Terraform or equivalent tools, reusable modules, state management, automated validation, and Git-based infrastructure change workflows.
Strong CI/CD and automation engineering skills, including scripting or programming, containers, orchestration, automated quality gates, artifact management, and environment promotion. Experience implementing safe deployment and rollback strategies, such as blue-green or canary releases.
Demonstrated success improving operational outcomes, including reliability, recovery times, cloud efficiency, and engineering productivity, with practical experience applying AI to infrastructure or DevOps workflows.

Responsibilities

Lead infrastructure strategy and team development: Establish the technical roadmap, develop the team, and align infrastructure investments with engineering productivity, business growth, and operational needs.
Establish Infrastructure as a Code as the standard: Build reusable, version-controlled infrastructure using tools such as Terraform and Ansible. Standardize provisioning, configuration, and change management across AWS and GCP, with automated validation, policy enforcement, and configuration drift detection.
Own CI/CD and operational automation: Build pipelines that automate testing, security checks, application and infrastructure deployments, and rollbacks. Create self-service capabilities for environment provisioning and releases, reducing manual intervention, deployment lead times, and change failures.
Apply AI to engineering and operational workflows: Introduce AI-assisted infrastructure development, troubleshooting, incident triage, and remediation, with appropriate validation and controls. Measure improvements in developer productivity, response times, and operational effort.
Own reliability, performance, and scalability: Operate resilient cloud environments supported by observability, service-level objectives, capacity planning, and incident response. Automate routine maintenance, backups, and disaster recovery testing to reduce operational risk and recurring issues.
Optimize cloud costs and vendor spend: Establish cost visibility and accountability, automate identification of underutilized resources, and improve infrastructure efficiency as the business scales.
Embed security and compliance into infrastructure: Partner with engineering and security stakeholders to automate access controls, secrets management, vulnerability remediation, infrastructure hardening, and compliance evidence collection.