Director of Information Technology

City of Grand Rapids•City Hall 300 Monroe Ave NW Grand Rapids, MI

About The Position

The individual in this position provides leadership for the City’s information technology and telecommunications systems, managing strategic planning, procurement, and coordination of staff and contractors. It establishes IT roadmaps, tracks metrics, and oversees budgets to maintain a sustainable enterprise IT operation. Additionally, the role acts as a strategic partner for business units aiming to enhance their technology utilization.

Requirements

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Business Administration, Public Administration or a related field
At least seven (7) years of managerial experience in a field related to information technology.
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.
ITIL Fundamentals Certification
Knowledge of English grammar, spelling, and punctuation
Knowledge of Organization and Department operations, procedures and policies
Knowledge of Modern office procedures, methods, computer equipment and related software
Knowledge of Management and organizational practices
Knowledge of Technology industry standards and best practices
Knowledge of Regional and national IT marketplaces and associated influences affecting change
Knowledge of Municipal operations and supporting technologies
Knowledge of Disaster recovery policies
Knowledge of Hardware capital budget management and planning
Knowledge of Technical and PMO staff development
Knowledge of SQL and Microsoft BI toolsets
Knowledge of Change management and organizational development practices
Knowledge of IT security and telephony infrastructure
Skill in Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Skill in Performing a variety of duties, often changing from one task to another of a different nature
Skill in Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Skill in Assigning, prioritizing, monitoring, and reviewing work assignments
Skill in Organizing and negotiating
Skill in Budgeting and cost allocation
Ability to Meet the schedules and deadlines for the work
Ability to Understand and carry out oral and written directions
Ability to Accurately organize and maintain paper documents and electronic files
Ability to Maintain the confidentiality of information and professional boundaries
Ability to Lead the organization through change using change management techniques
Ability to Develop and implement redundancy and fail-safe procedures and infrastructure
Ability to Ensure critical operations are maintained during emergencies
Ability to Operate the business side of the department, including processing all procurements and invoices
Ability to Compare costs and budgets to industry standards

Nice To Haves

Certification Government Chief Information Office (CGCIO)
Certified Information Systems Security Professional (CISSP)
Project Management Professional (PMI/PMP)
CITM/CISM

Responsibilities

Sets long-term strategic direction for City’s IT infrastructure, overseeing support, delivery, and implementation.
Coordinates, manages, and oversees contracts and Statements of Work related to delivering professional services.
Procures technical goods and services such as hardware, software, and professional services; develops requests for proposals, conducts cost-benefit reviews, evaluates vendor responses, and recommends awards for contract negotiation.
Prepares and maintains a strategic plan for implementing technological changes and advancements.
Aligns the technology plan with industry standards for technical operations and corporate solution utilization.
Develops and implements policies and procedures to support IT operations and enhance user engagement.
Secures, implements, and maintains disaster recovery policies and alternate recovery sites.
Develops and implements redundancy and fail-safe procedures and infrastructure to ensure the continuity of critical operations during emergencies.
Develops and manages current fiscal year IT operational and capital budgets, while also preparing proposed budgets for future operations and capital investments in hardware and software.
Develops on-premises staff with a focus on Project Management Institute (PMI) standards, emphasizing solution framework administration, contracting, project management, and organizational development and change management.
Develops and enhances citywide business intelligence capabilities and capacity.
Oversees and plans the IT security and telephony infrastructure, including wireless and IP systems.
Performs related work as required.

Benefits

Medical, Dental, and Vision starting on Day 1
6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
Employee & Employer contributions to Retiree Health Savings Account
Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
Twelve Paid Holidays
Paid Vacation and Sick Time
Paid Parking (if applicable)
Employee Home Ownership Incentive
Tuition Reimbursement and professional development opportunities
Paid Parental Leave
Employee Assistance Program with free mental health counseling
Comprehensive Wellness program with a health and wellness incentive
Employee Discounts and Perks