Director of Information Technology

DebtBlue•Richardson, TX

9d•Onsite

About The Position

DebtBlue is seeking a hands-on Director of IT to lead the technology that supports its operations. This role is a player-coach position where the Director will manage a small team and directly oversee all infrastructure aspects, including desktop support, office networks, Azure cloud environment, call center telephony, vendor management, and IT security. The goal is to ensure that the company's 150-200 employees have the technology they need to perform their jobs effectively.

Requirements

8+ years of progressive IT experience, including 3+ years in a lead, managerial, or hands-on Director role
Proven experience supporting SMB environments (100–300 employees) with a lean internal IT team
Strong hands-on administration of Microsoft Azure, Microsoft 365, Entra ID/Active Directory, and Windows/macOS endpoint management
Practical expertise in office network management (Cisco, Meraki, Fortinet, or similar firewalls, switches, and Wi-Fi)
Direct experience with telephony or cloud contact center platforms (e.g., Five9, RingCentral, NICE CXone, or similar VoIP setups)
Strong skills in PowerShell scripting and network troubleshooting (TCP/IP, DNS, VPN)
Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience and certifications

Nice To Haves

Experience in financial services, debt settlement, or another regulated environment a plus
Preferred certifications: Microsoft Azure Administrator, Azure Solutions Architect, CompTIA Network+/Security+, or CCNA

Responsibilities

Run day-to-day IT operations.
Oversee desktop support for 150–200 onsite and remote employees, serve as the escalation point for complex issues, and manage hardware lifecycles, provisioning, onboarding/offboarding, and mobile device management (MDM).
Manage DebtBlue's Azure environment, Microsoft 365, Entra ID/Active Directory, and backup and disaster recovery, plus office LAN/WAN, Wi-Fi, firewalls, VPNs, switches, and routers across all facilities.
Ensure reliable uptime for telephony/VoIP systems, dialers, and the communication integrations our client-facing teams depend on every day.
Administer core security controls including IAM, MFA, endpoint protection (EDR), and patch management; enforce security and data-protection policies that meet financial services compliance requirements; and lead remediation when incidents occur.
Oversee relationships with internet providers, hardware vendors, software licensors, and managed service providers (MSPs), and monitor licensing and cloud usage to control costs without sacrificing stability.
Mentor two onsite IT Support Specialists, build a culture of ownership and prompt internal customer service, and partner with business leaders to align IT priorities with company goals.