Director of Information Systems
About The Position
The Director of Information Systems will develop and maintain technology roadmaps that align enterprise software systems with organizational strategy, priorities, and business objectives. This role leads daily IS operations, including system performance, ticket management, prioritization, escalation, and resolution. The Director will supervise system administrators and support staff, ensuring clear ownership and accountability, and serve as the primary escalation point for unresolved issues and cross-system challenges. They will establish structured support processes, service expectations, and performance metrics, coordinating workflows across systems, departments, and software platforms. The role also involves overseeing the execution of system changes and releases with proper testing and communication, developing and enforcing standard operating procedures for support and change management, and managing day-to-day vendor support while escalating risks as needed. Ensuring adherence to security, access, and compliance practices is crucial, as is providing operational reporting and insights to the VP of Information Systems. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Requirements
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
- 7–10 years of experience in IT operations.
- 3–5 years in a leadership role.
- Experience with enterprise software systems (ERP, CRM, EHR, etc.).
Nice To Haves
- Strong operational and strategic leadership and team management skills.
- Technology roadmap development and strategic planning experience.
- Ability to prioritize, problem-solve, and drive execution.
- Knowledge of system support and change management practices.
Responsibilities
- Develop and maintain technology roadmaps that align enterprise software systems with organizational strategy, priorities, and business objectives.
- Lead daily IS operations including system performance, ticket management, prioritization, escalation, and resolution.
- Supervise system administrators and support staff, ensuring clear ownership and accountability.
- Serve as the primary escalation point for unresolved issues and cross-system challenges.
- Establish structured support processes, service expectations, and performance metrics.
- Coordinate workflows across systems, departments, and software platforms.
- Oversee execution of system changes and releases with proper testing and communication.
- Develop and enforce standard operating procedures for support and change management.
- Manage day-to-day vendor support and escalate risks as needed.
- Ensure adherence to security, access, and compliance practices.
- Provide operational reporting and insights to the VP of Information Systems.
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What This Job Offers
Job Type
Full-time
Career Level
Director
