Director of Information Security & Trust Enablement

Phenom People Pvt Ltd•Ambler, PA

5d•$140,000 - $160,000

About The Position

Phenom is looking for a Director of Security & Trust Enablement to build and scale the services that connect our Security & Trust capabilities with our customers and internal business teams. This leader will actively use AI to improve how security services are delivered, exploring and implementing AI-enabled approaches to streamline customer assurance, accelerate security reviews, improve knowledge sharing, and create scalable self-service experiences for internal teams and customers. This is a hands-on leadership role for someone who combines strong technical security knowledge, curiosity about emerging technologies, and a customer-first mindset. The role involves working closely with Sales, Customer Operations, Product, Engineering, and IT to make security easier to understand, adopt, and demonstrate. The individual will have the opportunity to shape the function's operations, establish practical services and processes, and move between strategy and execution. This is not a traditional CISO or security governance role, but an opportunity for a collaborative, technically credible leader to build, experiment, improve, and deliver security services in a fast-paced, AI-driven company.

Requirements

Bachelor’s degree or higher in Cybersecurity, Information Technology, or related field
5+ years of experience in cybersecurity, with strong experience in service delivery roles
Proven leadership experience managing and building cross-functional or service-oriented teams
Demonstrated experience defining and operating Security & Trust services with SLAs, KPIs, and measurable outcomes
Strong understanding of enterprise security, risk management, and compliance frameworks
Excellent communication skills with the ability to translate security concepts into business value and actionable guidance
Ability to align security services and enablement efforts with business priorities, balancing risk and growth
Experience designing and operating security service delivery models (service catalog, SLAs, service ownership, performance metrics)
Strong understanding of customer trust and security assurance processes, including handling customer requirements, calls and audits
Knowledge of cloud and SaaS security environments, including shared responsibility models
Strong leadership, critical thinking, and organizational skills, with the ability to manage multiple service streams and stakeholders

Responsibilities

Define, build, and operate a Security & Trust Enablement model, including service catalog, SLAs, and measurable outcomes.
Identify and implement practical uses of AI across Security & Trust service delivery.
Use AI to improve the speed and consistency of security questionnaires, RFP responses, customer assurance activities, reporting, and internal knowledge management.
Develop AI-supported self-service experiences that help Sales, Customer Operations, Product, and IT teams access accurate security guidance.
Work with Product to support the development of security, privacy, compliance capabilities and customer security requirements.
Help teams balance customer needs, security risk, delivery speed, and security priorities.
Practical use of AI, automation, or workflow tooling to improve security, trust, compliance, or customer-facing processes.
Customer security reviews, questionnaires, RFPs, audits, or customer assurance meetings.
Security service management, including service catalogues, SLAs, KPIs, intake processes, or service ownership.
Security enablement, training, documentation, or security champion programmes.
Working in a high-growth technology, SaaS, AI, or start-up-style environment.
Building a new capability, process or service from an early stage.
Work closely with IT and internal stakeholders to deliver and improve enterprise security services.