Director of Industry Segments, Construction
About The Position
The Industry Solutions Director, Construction defines and executes underwriting and portfolio strategy for the Construction industry within The Hanover’s Middle Market segment. As the organization’s primary Construction industry subject matter expert, the Director provides strategic leadership, market intelligence, portfolio insights, and underwriting expertise to support profitable growth and superior risk selection. The role partners with underwriting leaders and cross-functional business partners to identify emerging trends, develop industry strategies, strengthen underwriting capabilities, and enhance the organization’s competitive position. It influences business decisions across the organization and serves as a trusted advisor on Construction industry risks, opportunities, and market developments. This is a full-time, exempt position eligible for a hybrid or remote work arrangement.
Requirements
- Bachelor’s degree in Business, Risk Management, Insurance, Construction Management, or a related field.
- 10+ years of experience in commercial insurance, underwriting, construction operations, risk management, industry consulting, or a related area.
- Demonstrated expertise in Construction industry operations, exposures, market dynamics, and risk management practices.
- Experience developing and implementing underwriting, business, or portfolio strategies.
- Strong analytical and problem-solving capabilities, including translating data and trends into strategic business recommendations.
- Exceptional written, verbal, presentation, and executive communication skills.
- Ability to influence outcomes and build effective partnerships across stakeholders and organizational levels.
- Ability to lead complex initiatives and manage multiple priorities in a dynamic environment.
- Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, and Teams.
Nice To Haves
- Experience with Middle Market underwriting and portfolio management.
- Leadership experience in underwriting, risk management, construction operations, or industry consulting.
- Professional insurance designation such as CPCU, ARM, AU, or similar credential.
- Active involvement in Construction industry associations or professional organizations.
Responsibilities
- Develop and lead Middle Market Construction underwriting strategy, including target segments, risk appetite, growth initiatives, and portfolio management priorities.
- Analyze industry trends, market conditions, portfolio results, and emerging risks to drive profitable growth and portfolio performance.
- Develop underwriting guidance, industry best practices, risk assessment frameworks, and educational resources to improve underwriting quality and consistency.
- Lead training and knowledge-sharing initiatives to strengthen Construction industry expertise and underwriting capabilities across the organization.
- Provide consultation and strategic guidance on complex Construction accounts, portfolio challenges, and emerging industry risks.
- Monitor economic, regulatory, technological, and competitive developments affecting the Construction industry and translate insights into actionable business and underwriting strategies.
- Influence product development, underwriting programs, and go-to-market strategies in response to evolving customer and market needs.
- Lead or support strategic projects to improve underwriting effectiveness, portfolio performance, and customer outcomes.
- Collaborate with Product, Actuarial, Claims, Risk Control, Distribution, Marketing, and Corporate Underwriting teams on Construction industry initiatives and business objectives.
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition reimbursement
- PTO
- Company-paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- On-the-job experiences, personalized coaching, and learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
