Director of Implementations
About The Position
Fold Health is hiring a Director of Implementations to lead enterprise implementations for value-based care organizations nationwide. As Fold scales to support larger and more complex provider groups (ACOs, MSOs, and risk-bearing organizations), this role will own predictable, high-quality go-lives and ensure customers realize measurable clinical, operational, and financial value. This is a senior, hands-on leadership role with end-to-end ownership of implementations and strategic oversight of early post-go-live success (approximately 75% implementation / 25% customer success). The ideal candidate has deep experience implementing enterprise healthcare technology, understands provider operations, and can lead confidently across clinical, operational, technical, and executive stakeholders.
Requirements
- 10+ years in healthcare technology implementations, program management, or professional services
- 7+ years implementing enterprise platforms for provider organizations, ACOs, MSOs, or health systems
- 5+ years working with value-based care, risk-based arrangements, or population health programs
- Proven ability to lead cross-functional teams without direct authority
- Strong executive presence with experience engaging C-level and clinical leaders
- Comfortable operating in high-growth, ambiguous environments
- Willingness to travel to customer sites as needed
Nice To Haves
- Experience implementing platforms integrated with Epic, athenahealth, eClinicalWorks, Elation, or similar EHRs
- Experience scaling implementations in high-growth healthcare startups
- Background working directly with delegated-risk or value-based provider organizations
Responsibilities
- Lead the full implementation lifecycle from contract signature through go-live and stabilization.
- Define and continuously improve a scalable, repeatable implementation methodology.
- Serve as executive owner for all active implementations, accountable for timelines, quality, and outcomes.
- Lead go-live planning, execution, and early performance monitoring to ensure smooth adoption.
- Navigate complex provider organizations with multiple departments, sites, lines of business, and governance structures.
- Act as the single point of accountability across Product, Engineering, Data, Integrations, QA, Sales, and Customer Success.
- Translate customer needs into clear internal workstreams and resolve cross-team dependencies.
- Partner with Product and Engineering to align implementation needs with roadmap priorities while avoiding long-term technical debt.
- Support Sales in late-stage deals by validating scope, timelines, and implementation readiness.
- Ensure operational, clinical, and technical readiness, including workflows, staffing models, and integrations (EHR, claims, eligibility, HIEs).
- Define success metrics such as time-to-go-live, adoption readiness, and early value realization.
- Own the handoff to Customer Success with clear success plans, KPIs, and adoption milestones.
- Remain strategically involved with key enterprise customers during the first 6-12 months post-go-live.
- Own implementation metrics, dashboards, and reporting for executive visibility.
- Develop playbooks, templates, and internal tooling to standardize delivery.
- Define SLAs and operating rhythms with Product, Engineering, Data, QA, and Integrations.
- Ensure implementation learnings inform product improvements and go-to-market processes.
- Build, mentor, and scale a high-performing Implementation team.
- Set clear roles, expectations, and accountability frameworks.
- Establish strong operating rhythms and decision-making in fast-paced, ambiguous environments.
- Design training programs and enablement materials for internal teams and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
