Director of IDD Residential Services

Dungarvin • Kokomo, IN

14h • Onsite

About The Position

As the Director of IDD Residential Services (Area Director), you’ll lead a regional portfolio of residential services and play a key role in shaping what comes next for Dungarvin. You’ll have the opportunity to strengthen teams, develop leaders, and bring consistency and stability to programs while helping guide the organization through an exciting period of growth and change. This is a high-impact leadership opportunity where you’ll influence people, culture, operations, and growth. Working closely with Area Managers, Program Directors, and state leadership, you’ll help teams navigate change, adopt new processes, and build strong, sustainable programs while keeping the people we support at the center of every decision.

Requirements

• Bachelor’s degree in Human Services or a related field required, (Psychology, Counseling, Sociology, Allied Health, Special Education, etc).
• 5+ years of experience of supporting individuals with Intellectual and Developmental disabilities (IDD / DD), including direct experience overseeing residential services, group homes, Day programs or community-based programs required.
• 2+ years of progressive leadership experience developing staff, driving accountability, resolving operational challenges, and achieving quality, operational, and financial goals.
• Working knowledge of Indiana FSSA/BDDS requirements, IDD services, HCBS/CIH and Medicaid Waiver programs, state licensing requirements, CMS standards, and compliance and quality assurance practices in accordance with IDOH and CARF standards.
• Proficient with Microsoft 365 and operational reporting systems, with the ability to use Power BI dashboards and data to monitor trends, track outcomes, and support program performance.
• Valid driver’s license with a driving record that meets agency insurance requirements.

Nice To Haves

• Demonstrated ability to adapt to organizational change, support evolving processes and workflows, and help foster team stability, service quality, and operational consistency during periods of transition.
• Experience managing and supporting budgets of $5M+, monitoring P&L performance, assisting with forecasting, labor management, and resource allocation.

Responsibilities

• Lead & Develop: Build strong, engaged teams through coaching, accountability, talent development, recruitment, and retention while strengthening leadership capabilities across the region.
• Lead Through Change: Guide teams through organizational transitions, communicate change effectively, support adoption of new processes, and help maintain stability and engagement.
• Drive Performance: Monitor budgets, staffing, expenses, and key performance indicators to strengthen operational stability, resource management, and program performance.
• Champion Quality & Compliance: Ensure services meet regulatory, licensing, Medicaid Waiver, HCBS, and organizational requirements while promoting consistent, person-centered service delivery.
• Drive Performance: Monitor budgets, staffing, expenses, and key performance indicators to strengthen operational stability, resource management, and program performance.
• Leadership & Talent Development: Builds trust, develops leaders, promotes accountability, and supports recruitment, retention, and professional growth across the region.
• Communication & Relationship Building: Communicates clearly and diplomatically while building effective relationships with employees, individuals and families, guardians, state agencies, and community partners.
• Operational Judgment & Problem Solving: Evaluates staffing, compliance, financial, behavioral, and operational challenges, prioritizes competing demands, and makes timely, practical decisions.
• Change Leadership & Adaptability: Helps teams navigate organizational change, shifting priorities, and evolving processes while maintaining stability, engagement, and service quality.
• Risk, Compliance & Accountability: Recognizes operational and service risks, follows through on corrective actions, and holds teams accountable for safety, quality, regulatory compliance, and organizational standards.
• Person-Centered & Business Acumen: Balances the rights, goals, and needs of individuals served with financial, staffing, and operational priorities to support sustainable, high-quality services.

Benefits

• Competitive salary and bonus eligibility.
• 401(k) plan with employer match after one year of service.
• All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
• PTO that increases with tenure and PTO donation options.
• Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA).
• 100% company-paid long-term disability and life insurance.
• National Brand Discounts, Employee Referral Program and Employee Assistance Program.
• Dungarvin's multi-state footprint allows internal job mobility nationwide.
• Mileage Reimbursement: $0.45 cents per mile.

What This Job Offers

• Job Type: Full-time
• Career Level: Director