Director of Human Resources, Operations Officer V (NCS) - Baltimore City Fire Department

Baltimore City • City of Syracuse, NY

30d • $90,895 - $145,365

About The Position

The Baltimore City Fire Department (“Department” or “BCFD”) is seeking a dynamic, proactive, and experienced Human Resources professional to lead, direct, and oversee all programs and activities within the Department’s Human Resources Section. The Human Resources Director is responsible for the administration, coordination, and evaluation of the full HR function, including, but not limited to: labor and employee relations; compensation and benefits; employee health and wellness; policy development and implementation; legal compliance; leave administration; Equal Employment Opportunity (EEO) and diversity programs; employee training; recruitment; employee data and records management; and performance management.

Requirements

• Education: Have a bachelor’s degree in business administration, Public Administration, Management, or a related field from an accredited institution. Professional of Human Resources (PHR) or Senior Professional of Human Resources (SPHR) certification is required, unless the candidate possesses a Juris Doctor (JD) with practice experience in labor and employment law.
• Experience: Have ten (10) years of progressively responsible HR experience, including at least 4 years in a supervisory role.
• Have an equivalent combination of education and experience.
• Demonstrated proficiency in Workday, including navigating modules related to recruitment, position management, candidate tracking, and reporting.
• Ability to manage and enhance HR workflows within Workday, ensuring accurate data entry, seamless workflow execution, and system-driven compliance across recruitment, performance management, and personnel actions.
• Expert knowledge of management principles and HR best practices, with strong competency across all HR functional areas.
• Expert knowledge of local, state, and federal employment laws.
• Strong conflict resolution and mediation skills.
• Ability to develop, implement, and evaluate HR policies, procedures, and programs aligned with organizational goals.
• Exceptional oral and written communication skills, including the ability to deliver effective presentations and training to diverse audiences.
• Ability to build trust, influence decisions, and maintain strong collaborative relationships at all levels of City government.
• Ability to manage multiple priorities and work independently in a fast-paced, flexible environment.
• Demonstrated leadership capabilities and experience developing HR staff
• High level of personal integrity, discretion, and sound professional judgment.
• Ability to maintain strict confidentiality and demonstrate sensitivity in handling complex or sensitive matters.

Nice To Haves

• Experience in human resources administration within a public safety environment is highly desirable.

Responsibilities

• Managing the daily operations of the HR Section and providing expert HR guidance to an agency of approximately 1,700 public safety and civilian personnel.
• Leading strategic HR planning and implementing programs across all functional HR areas, including labor and employee relations; succession and workforce planning; leadership development; compensation; benefits; leave administration; EEO and diversity; ADA accommodations; employee health and wellness; policy and procedure administration; legal compliance; training; recruitment; and performance management.
• Partnering with BCFD leadership, the City of Baltimore Department of Human Resources, and other City agencies to deliver proactive, solution-oriented HR services aligned with Departmental strategy.
• Developing and managing programs, procedures, and processes to ensure operational efficiency, legal compliance, and alignment with HR best practices.
• Conducting investigations and preparing responses to complaints, including matters involving Title VII, ADA, and other Federal, State, and local employment laws. Responsibilities include data collection, analysis, report writing, and maintaining confidential records in accordance with governing law.
• Providing leadership guidance to ensure consistent interpretation, application, and compliance with HR policies, laws, and regulations.
• Advising leadership, managers, and supervisors on complex personnel matters.
• Maintaining effective leave management programs, including FMLA, workers’ compensation, and military leave for both uniformed and civilian employees.
• Developing and implementing recruitment strategies and programs to fill vacancies, apprenticeship pipelines, and high school engagement pathways.
• Maintaining effective and secure employee data and recordkeeping systems.
• Performing other related duties assigned.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.
• You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees