Associate Director of Human Resources Operations

Brilliant Corners•Los Angeles, CA

6h•$120,000 - $135,000•Hybrid

About The Position

The Associate Director of HR Operations plays a pivotal role in ensuring the smooth, compliant, and effective functioning of HR systems and processes across the organization. This role oversees HR Operations and Compliance, HRIS implementation and management, benefits administration, and data analytics and reporting, ensuring alignment with legal and contractual requirements as well as organizational culture. The Associate Director is a systems thinker who can execute major initiatives and projects while balancing day-to-day operational execution with long-term strategic improvements. They are results- and solutions-oriented, with demonstrated expertise in organization, system administration, and operational design. This role works closely with HR leadership, Finance, program leaders, and external partners to strengthen operational infrastructure while effectively supporting BC’s unionized workforce.

Requirements

Bachelor’s degree in human resources, Business Administration, or related field.
5 to 7+ years of progressive HR experience, including 2+ years in HR operations or compliance leadership.
Experience supporting unionized workforces and applying CBA preferred.
Deep working knowledge of California employment law, wage/hour regulations, and union contracts, with the ability to translate requirements into compliant operational processes and system configurations.
Advanced technical expertise in HRIS and payroll platforms, including system architecture, configuration, integrations, data governance, audit controls, and advanced Excel-based analytics and reporting.
Demonstrated ability to design, document, and govern complex HR operational workflows, ensuring efficiency, accuracy, scalability, and effective use of system capabilities.
Proven experience leading large-scale HR operations initiatives and system implementations, including requirements gathering, stakeholder alignment, risk mitigation, and execution tracking.
Strong operational discipline with the ability to maintain system integrity, compliance, and service continuity during periods of organizational change, system transitions, or resource constraints.

Nice To Haves

SHRM-CP/SHRM-SCP, PHR/SPHR, or related certification.
Nonprofit or social services sector experience.
Experience managing vendor relationships (payroll providers, benefits brokers, HR tech vendors).

Responsibilities

Oversee HR operations including benefits administration, timekeeping, leaves of absence, and employee data management. Also, partnering with Payroll management to ensure consistency and continuity of payroll cycles regarding Union members.
Ensure compliance with federal, state, and local labor laws (CA focus) as well as internal policies.
Lead audits of HR files, I-9 compliance, wage and hour practices, and leave administration.
Partner with Finance on payroll reconciliation, retirement plan compliance, and benefits reporting.
Serve as a point of contact for HR operations liaison for matters related to BC’s Union dues and ensuring consistency compliance.
Interpret and apply union contract provisions in partnership with HRBPs, Payroll, and program leaders, ensuring compliance and accuracy in union related changes and activities.
Partner with Employee Relations team to support grievance tracking and reporting.
Prepare data and analysis relating to Employee relations, Workers’ comp, LOA’s for trends.
Lead optimization of HRIS, payroll, and timekeeping systems (e.g., Paycom or successor system).
Design and implement scalable HR workflows, support system integrations and consistency across departments and programs.
Assist in developing dashboards and reports to provide leadership with actionable workforce insights.
Contribute to identifying and resolving gaps in processes, with an eye toward efficiency, compliance, and employee experience.
Supervise and mentor HR Operations staff, ensuring clarity of roles, cross-training, and professional growth.
Foster a culture of accountability, collaboration, and service orientation within the HR Operations team.
Partner with ADHR Strategy and HRBPs, and leadership to ensure alignment across all People Ops functions.