Director of Housing Navigation
About The Position
The Director of Housing Navigation is a position to ensure the Roof Above and specifically the shelter program is focused on its primary outcome – ending homelessness for guests seeking our services. The Director of Housing Navigation will supervise a team of housing specialists and income specialists inside the shelter to connect guests with housing programs quickly and effectively through a variety of services. This position will lead a team of Housing Specialists, Income Specialists, and a Nurse Practitioner housed within 2 shelter locations. The position is a member of the shelters’ leadership team and will be a member of the agency wide Extended Leadership team ensuring that this role has a significant voice in shaping the overall policies of Roof Above.
Requirements
- A Bachelor’s degree in social work, psychology, counseling, or a related field required, Masters’ degree preferred
- Minimum of 4 years’ experience as a case manager or social worker.
- Supervisory experience and the ability to effectively coach, monitor, and motivate staff and volunteers.
- Prior experience working with homeless populations preferred
- Passion for connecting individuals with housing and the persistence to carry out the work
- Understanding of mental illness, effective crisis intervention techniques, and motivational interviewing
- Ability to work independently with minimal daily supervision and ability to initiate projects with limited direction.
- Demonstrated experience in managing details.
- Ability to interact with staff, guests, volunteers, donors, stakeholders, and partners.
- Ability to prioritize appropriately when facing multiple responsibilities and tasks.
- Ability to communicate effectively, both written and oral.
- Comfort with Microsoft Excel and with basic data analysis
- Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.
Responsibilities
- Responsible for implementing an overall array of services that will assist guests in quickly connecting with housing.
- Supervise and support Housing Specialists to implement a process that quickly connects shelter guests to housing opportunities
- Supervise and support Income Specialists to implement a process that quickly connects shelter guests to employment opportunities.
- Utilize HMIS data in decision making of best practices for the Housing Navigation Team.
- Track and report monthly on overall program outcomes.
- Modify programming, as needed, to improve outcomes
- Work closely with Shelter Leadership to assist with guest appeals, grievances, and challenging guest situations
- Works collaboratively with leaders of single site and scatter site housing programs to streamline referral process and develop best practices for housing placement
- Serve on Roof Above Extended Leadership team to guide and lead the overall organization
- Perform other duties as assigned.
- Deep commitment to Roof Above core values
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
