Director of Housekeeping
About The Position
The Director of Housekeeping is responsible for managing the housekeeping department to ensure a 5-star guest experience by leading a team that delivers spotless rooms and warm service. This role involves keeping the department on budget by managing labor, cutting costs, and finding savings. The Director will train and coach Associates on cleanliness standards, brand expectations, and the importance of details. They will manage the department with confidence, handling staffing decisions, performance feedback, and disciplinary actions. Additionally, this role requires partnering with other departments to ensure smooth operations, guest satisfaction, and efficient laundry services.
Requirements
- 3+ years of hotel management experience
- Housekeeping leadership background
- High school diploma (or higher)
- Strong tech skills – Familiarity with Microsoft Office and hotel systems
- Flexibility and stamina – ready for any shift or task, and can lift up to 50 lbs
Nice To Haves
- Accountable Achiever: You take ownership and deliver results.
- Agile Thinker: You adapt quickly to changing circumstances.
- Talent Curator: You attract, develop, and retain top talent.
- Transparent Leader: You communicate openly and honestly.
- Leading with SPIRIT: You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.
Responsibilities
- Keep the department on budget by managing labor, cutting costs, and finding savings.
- Ensure a 5-star guest experience by leading a team that delivers spotless rooms and warm service.
- Train and coach Associates on cleanliness standards, brand expectations, and why details matter.
- Manage the department with confidence—handle staffing decisions, performance feedback, and disciplinary actions when needed.
- Partner with other departments to keep operations smooth, guests happy, and the laundry moving.
Benefits
- 40% of our management hires are internal promotions!
- Comprehensive Health Coverage – Free Medical insurance available for employees and their families after 90 days (Silver Plan only)
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Everyday Essentials – Enjoy FREE parking in the DOCO garage next door and a FREE shift meal every workday.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
