Director of Housekeeping

Sage Hospitality • Austin, TX

1d • Onsite

About The Position

The Director of Housekeeping supports the Rooms Division in managing the daily operations of the housekeeping department. This role ensures the highest standards of cleanliness and guest satisfaction throughout the hotel, including guest rooms, public areas, and back-of-house. The Director also oversees the department team of room attendants, managers & supervisors, and other staff, managing inventory, cost control, budget planning & oversight, and especially training. The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Requirements

• Strong leadership and people management skills, with the ability to motivate and manage a diverse team
• Excellent organizational and time management skills
• In-depth knowledge of cleaning protocols, standards, and safety regulations
• Strong communication skills, both written and verbal, with the ability to interact effectively with guests, team members, and other departments
• Ability to work under pressure, handle guest complaints, and maintain a calm, professional demeanor in high-demand situations
• Ability to communicate in multiple languages, especially English & Spanish
• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Bending -30% of shift touring property, checking rooms, etc.
• Kneeling -5% of shift checking rooms.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Nice To Haves

• Ability to communicate in multiple languages, especially English & Spanish
• Second language may be required.

Responsibilities

• Supervise, train, and motivate housekeeping staff
• Conduct regular performance reviews, provide feedback, and identify opportunities
• Ensure that housekeeping staff follow all company policies and procedures
• Create and implement training programs for new staff
• Ensure that all housekeeping staff are knowledgeable about the hotel’s services, local area attractions, and guest amenities
• Oversee the daily operations of the housekeeping department, ensuring that rooms, public areas, and back-of-house areas are cleaned to the highest standards
• Coordinate room cleaning schedules, ensuring timely completion of tasks while maintaining quality standards
• Conduct regular inspections of guest rooms and public spaces
• Assist in the allocation of work assignments, ensuring that housekeeping tasks are distributed efficiently among the team based on occupancy levels and departmental needs
• Manage housekeeping inventory, including linens and cleaning & guest supplies
• Monitor and control the use of supplies to ensure cost-effective usage
• Coordinate with vendors and suppliers
• Managing the department’s budget, including controlling labor costs, supply expenses, and other operational costs
• Work to identify cost-saving opportunities without compromising service quality
• Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep.
• Implements inventory and cost controls and ensures expenses are carefully managed.
• Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed