Director of Housekeeping

Pyramid Global Hospitality•Wesley Chapel, FL

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Pyramid Global Hospitality offers a range of employment benefits and is committed to providing ongoing training and development opportunities. The company operates over 230 properties worldwide. The award-winning, 480-acre Saddlebrook Resort, located near Tampa, Florida, is a premier meeting and vacation destination and one of the nation’s preeminent athletic training facilities. It features a car-free Walking Village, 495 rooms and suites, exceptional restaurants, two golf courses, and multiple tennis courts. The Director of Housekeeping is responsible for overseeing all housekeeping operations in the hotel, ensuring cleanliness, organization, and high standards of service. This role involves managing housekeeping staff, maintaining quality control, and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.

Requirements

3-5 years of housekeeping management experience.
Knowledge of housekeeping procedures, cleaning techniques and industry standards.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours; including weekends and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or related field is preferred

Responsibilities

Oversee the daily operations of housekeeping, laundry and public area cleaning.
Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.
Implement and enforce hotel brand standards, health regulations and safety protocols.
Conduct regular inspections to maintain quality control and address any deficiencies.
Recruit, train, schedule and supervise housekeeping staff.
Foster a positive work environment and promote teamwork among associates.
Manage the inventory of cleaning supplies, linens and guest amenities.
Monitor departmental budgets and control labor and supply costs.
Respond promptly and professionally to guest requests and complains.
Ensure lost and found procedures are followed.
Work closely with other departments, including front office and maintenance, to enhance the guest experience.