Director of Housekeeping and Laundry Services - Hilton Americas-Houston

Hilton•Houston, TX

6d•Onsite

About The Position

After an incredible 22-year tenure, the current Director of Housekeeping & Laundry is retiring—creating a truly unique opportunity to step into a legacy role at the iconic Hilton Americas Houston Connected directly to the George R. Brown Convention Center and located in the heart of downtown, this 1,200+ room, 24-story hotel is the largest convention hotel in Houston. Purpose-built for citywide events, the property features over 90,000 square feet of meeting space and plays a critical role in the city’s group and convention business. This is not just another opening—this is your chance to lead and evolve a well-established, high-performing operation at scale. We’re looking for a dynamic, strategic leader to take the reins of a large-scale Housekeeping & Laundry operation, overseeing a significant team and driving excellence across all aspects of cleanliness, service, and guest experience.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs