Director of House of Charity

Catholic Charities of Spokane•Spokane, WA

1d•$90,000 - $92,000

About The Position

The Director of House of Charity provides overall strategic and operational leadership for a program that serves more than 150 adults experiencing homelessness in a low-barrier, housing-first environment focused on client choice and dignity. The program includes the Emergency Shelter, Inclement Weather Shelter, Medical Respite, and Resident Client programs and is supported by approximately 30 staff and more than 200 volunteers annually. The director oversees program operations, facilities, food services, administration, financial management, community partnerships, staffing, and implementation of agency policies and procedures. The role also serves as the primary contact for after-hours operational emergencies and supports continuous 24/7 program operations. The director leads staff and volunteer supervision, training, performance, and wellbeing; oversees service delivery, facilities, food safety, emergency preparedness, and compliance; manages budgets, grants, contracts, billing, and reporting; and represents the agency in community, diocesan, and stakeholder settings. The role works with agency leadership, Human Resources, staff, volunteers, funders, and community partners to promote safe, effective, trauma-informed services and meet program outcomes. The position requires a valid driver’s license and ability to drive for work use, and successful completion of an applicable background check.

Requirements

Bachelor’s degree in human services or a related field, or an equivalent combination of education and relevant professional experience; equivalent education, professional experience, and direct agency experience may be considered in lieu of formal degree requirements.
Five years of progressively responsible leadership experience, including at least three years supervising managers or professional staff.
Demonstrated leadership, management, and administrative skills.
Experience managing budgets with diverse funding streams.
Extensive experience supporting clients experiencing behavioral health challenges.
Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
Demonstrated knowledge of human service resources in the community.
Demonstrated commitment to voluntarism.
Valid driver’s license and ability to drive for work use.
Successful completion of a background check applicable to the position.
Ability to perform the listed physical duties, including walking throughout a multi-building campus, responding to facility emergencies, and working outdoors during inclement weather as operational needs require.
Ability to meet the listed mental and other role-related capabilities, including adaptability, analytical judgment, communication, interpersonal, problem-solving, supervisory, multitasking, and emotional intelligence skills.

Nice To Haves

Experience billing Medicaid and overseeing fee-for-service programs.
Experience with HMIS and other data management software.

Responsibilities

Provide strategic and operational leadership for House of Charity programs, staff, operations, and resources, and ensure continuous program operations and after-hours emergency response.
Identify operational, safety, financial, and compliance risks and implement corrective actions.
Oversee staffing needs, onboarding, training, supervision, coaching, evaluations, payroll and timecard processes, accountability, and leadership development for staff and volunteers.
Model professional conduct and boundaries and support staff in providing trauma-informed services to clients with complex behavioral health, substance use, physical health, and trauma-related needs.
Support staff responses to serious incidents, including participant death, and address staff wellbeing related to vicarious trauma, grief, loss, and crisis work.
Administer and evaluate programs addressing social drivers of health, housing stability, health care access, and workforce development; analyze performance data and use evidence-informed practices.
Develop, maintain, and improve operational systems, policies, and procedures to support service continuity, stability, compliance, and quality outcomes.
Oversee facility operations, maintenance, fire drills, emergency preparedness, and safety drills to maintain a safe, clean, compliant environment.
Provide director-level oversight of kitchen and food services, including management structures, food safety, health code compliance, sanitation, inventory, food quality, and donor relationships.
Oversee emergency preparedness plans, infectious disease protocols, disaster response, PPE and supply inventories, and outbreak prevention and response.
Develop and manage annual operating budgets, monitor expenditures and variances, and oversee timely submission of invoices, expenses, and other fiscal documents.
Support public and private funding opportunities, collaborate on grant proposals, develop and review grant budgets, and oversee awarded grants and contracts for compliance and performance.
Collaborate on program outcome measures, performance indicators, and long-term goals; prepare and submit statistical, financial, narrative, and compliance reports; and develop corrective action plans when needed.
Identify fee-for-service revenue opportunities and oversee documentation, billing, reimbursement, and payer compliance.
Represent the agency and program in the community and Diocese, advocate for clients, participate in presentations and stakeholder meetings, and assist with fundraising and agency events.
Identify volunteer opportunities and ensure volunteers are screened, oriented, supervised, supported, and evaluated in accordance with agency policies.
Exercise independent judgment over day-to-day operations, staffing, scheduling, resource allocation, service delivery, emergency response, vendor relationships, and community partnerships within established policies and budgets.
Partner with Human Resources on employee relations, investigations, corrective action, leave administration, workplace accommodations, recruitment, and policy implementation.
Protect the confidentiality, integrity, and security of client protected health information in accordance with HIPAA.
Use required communication and database systems, fulfill mandated reporter duties, adhere to Catholic Social Teaching and agency policies, and support team productivity outcomes.
Perform related functions as necessary to support the mission of Catholic Charities.

Benefits

Free employee medical insurance.
Free employee dental insurance.
Free employee vision insurance.
Eight hours of paid sick leave per month.
Minimum of two weeks of paid vacation.
Discounted health memberships.
Retirement plan with a 3% employer contribution and an additional 3% employer match.
Free long-term disability insurance.
Free life insurance.
Thirteen paid holidays.