Director of Hospitality

Clayton Homes • Maryville, TN

11d

About The Position

Director of Hospitality Relocation assistance is available for this opportunity in Maryville, TN. Candidates will be considered from any US State. Opened in 2018, Clayton Lodge & Retreat is a purpose-built destination supporting the professional development of Clayton Homes team members. The property features 64 cabin rooms, a cottage home, and a 26,000 sq. ft. training center. Designed for team members to Explore, Focus, and Grow , the Lodge delivers transformative learning and hospitality experiences grounded in Clayton’s core values. As the scope of this role expands, the Director of Hospitality & Lodge Operations will not only lead day-to-day operations at the Lodge but also assume responsibility for event execution, culinary programming, and bar operations across our campus. This role demands a strategic hospitality leader with a passion for excellence, strong operational expertise, and the ability to elevate experiences. The ideal candidate will have experience managing high-end food and beverage operations, lodging operations, and events.

Requirements

• Expertise in F&B cost controls, vendor management, and event logistics
• Strong leadership skills with a focus on team development and coaching
• Deep experience in guest service delivery and hospitality standards
• Proficient in Opera PMS, Monscierge, Concur, Oracle, and Dormakaba
• Exceptional communication and collaboration skills
• Bachelor’s degree in hospitality, Business Management, or relevant field.
• 8+ years of progressive experience in hospitality or resort management
• 3+ years in food & beverage operations
• 3+ years managing events or conferences
• 2+ years managing multi-site operations or large-scale hospitality programs
• Food Handling and Alcohol Service certifications preferred

Nice To Haves

• Project Management certification and bilingual skills are a plus

Responsibilities

• Lead the overall vision, direction, and execution of hospitality experiences across campus.
• Build and develop high-performing, service-driven teams aligned with company values.
• Partner cross-functionally to ensure consistent guest experiences and world-class service delivery.
• Guide the long-term evolution of venues, including guest services, team development, and experience design.
• Oversee hospitality operations on campus, with a focus on culinary, bar, and event programming.
• Ensure seamless event execution, high-quality food and beverage service, and alignment with guest, student and team member expectations.
• Develop scalable SOPs for service, inventory, and event logistics across campus.
• Create and manage annual budgets, forecasts, and capital plans.
• Monitor key metrics (e.g., NPS, cost per guest, food & beverage margins), using data to drive performance improvements.
• Ensure operational compliance and optimize processes for quality and efficiency.
• Contribute to enterprise-wide projects and initiatives.
• Flex across departments and locations as needed to support organizational goals.

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees