Director of Hospitality

RE/MAX Heritage•North Kansas City, MO

13d•Onsite

About The Position

We’re searching for a diligent Real Estate Brokerage - Director of Hospitality. You must be driven and a dedicated professional to join our growing office. You will be primarily responsible for leading the first-impression division and ensuring guests and callers experience warm and friendly service. Applicants should be extremely thorough, possess great interpersonal skills, and have basic knowledge of answering phones, office presentations, filing, and overall assistant duties. We are open to full-time and or part-time. If this sounds like you, apply today!

Requirements

Excellent written and verbal communication skills
Candidates are required to have a high school diploma or a GED
Has knowledge of Microsoft Office and customer relationship management software

Responsibilities

Smile! Be positive, energetic, and upbeat!
Maintain a high-minded, positive, “It’s my pleasure” attitude
Answer incoming phone calls and courteously welcome office guests
Follow client/customer calls in the protocol in Google Drive
Coordinate conference room usage
Keep reception/conference areas neat and presentable
Keep the coffee/lunch area neat and stocked. To include taking out the trash, doing dishes, wiping counter areas, and vacuuming
Keep common workspaces neat
Coordinate lunchtimes with the Director of Agent Services so the front desk is covered at all times
Postmark and send outgoing mail daily
Audit files daily; new uploads should be audited on the same day
Check office email hourly and respond/distribute accordingly
Distribute incoming mail/faxes, agent contracts, and earnest within 1 hour of receipt
Manage the office touch program in Google Drive
Handle the agent onboarding checklist and send out reminders as needed
Create and send special occasion agent cards (b-day, congrats, new baby, get well, sympathy, etc.)
Remove departing agents from the phone system and mailroom within 24 hours of departing
Videography and video editing (not required)
Monitor agent mailboxes and emails if they need to be emptied
Clean out vendor information and flyers weekly
Generate agent office information/updates email at 5 pm daily or as needed
Troubleshoot and resolve issues with the phone system within 1 hour
Act as office liaison to the title, mortgage, inspection, and home warranty companies
Distribute agent mail and office billings
Keep form bins stocked and notify agents of new forms
Maintain office supplies and inventory, and submit orders in a timely manner
Keep all copiers, fax machines, and printers stocked with paper
Maintain coffee and beverage supply
Attend all biweekly staff meetings.
Arrive at the office promptly at 8:30 A.M. and leave when the office closes at 5:00 P.M. Monday - Friday.
Dress in a professional manner at all times (business casual)
Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
Complete paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
Notify transaction participants when a deadline is approaching
Assist the real estate team in facilitating local events to foster connections with people in the neighborhood