Director, Hospitality

San Diego Padres • San Diego, CA

4d • $105,000 - $118,000 • Onsite

About The Position

You will lead all aspects of the F&B experience and premium services at Petco Park, ensuring world-class standards across concessions, suites, catering, clubs, retail and special events. This role will drive operational excellence, revenue growth, and brand alignment while fostering a culture of exceptional service and innovation.

Requirements

• Must be at least 18 years of age by the start of employment
• 4-year Bachelor’s Degree, in Hospitality Management, Business, or closely related field.
• Minimum 7 years previous leadership experience in hospitality or sports/entertainment venue operations
• Demonstrated ability to work with leaders of varied disciplines to integrate their departments and responsibilities into the overall success of the organization
• Knowledge of a broad range of global markets and hospitality business trends
• Knowledge of implementation process of new technology platforms including, but not limited to, new POS systems
• Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
• Able to travel as needed
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and general knowledge of basic office equipment including copier, laser printer, telephone, and computer
• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Maintain consistent, punctual, and reliable attendance

Nice To Haves

• Fluently bilingual in English/Spanish a plus

Responsibilities

• Strategic Leadership: Develop and execute hospitality strategies aligned with organizational goals and guest experience standards
• Partner with external vendors (e.g. Delaware North) to deliver seamless operations
• Work with department heads across the organization to accomplish revenue goals and objectives; this group includes but is not limited to Ticket Sales & Service, Petco Park Events, Corporate Partnerships, Community Affairs, Legal, and Ballpark Operations
• Operational Oversight: Manage premium spaces, clubs, and suites, ensuring top-tier service and efficiency
• Oversee food & beverage programs, including seasonal concepts and special activations
• Operate as a project lead coordinating integrations of branded concepts into Petco Park, including the sales process, communication, display needs, and basic concept execution with DNC and SDP Operations, to ensure successful implementation
• Financial Management: Drive revenue through pricing strategies, menu innovation, and premium offerings
• Monitor budgets, labor costs, and vendor performance to achieve profitability targets
• Coordinate business plan development, capital expenditure and financial audits as well as RFP process for new vendors, as appropriate
• Guest Experience: Direct DNC Management Team to maintain positive client and guest relations, including coaching and counseling of DNC employees on the Petco Promise to ensure that all DNC employees adhere to SDP standards and procedures
• Collaborate with Padres Strategy & Analytics to establish a consistent system of measurement and surveying for Petco Park fans to measure relative success of hospitality business. System should be reported on a homestand-by-homestand basis with a focus on driving topline revenue, per caps, average transaction size, category penetration, conversion rate and other key reporting metrics
• Work with SDP Guest Experience to help implement, track and measure guest experience service standards for DNC retail employees including tracking and reporting on Voice of Customer Surveys, Secret Shopper Exercises, and other guest response programs and initiatives
• Other duties and responsibilities as assigned

Benefits

• Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Director