Hospitality & Group Programs Director

YMCA Of Greater Seattle • Eastsound, WA

6d • $80,168 • Onsite

About The Position

Directs program development, operations, and delivery for Family Camps, Conferences, Retreats, housekeeping, and administrative functions at YMCA Camp Orkila. Oversees designated program areas and ensures high-quality guest experiences. Standard work schedule includes weekend responsibilities.
To learn more about working with Camp & Outdoor Leadership at the Y, please visit us online at www.campingandoutdoorleadership.org.

Requirements

• Bachelor's degree in program area or related field or equivalent education / experience.
• One or more years of related experience, including staff and volunteer supervision, program development, budget management, and fundraising.
• General knowledge of assigned program area(s).
• Ability to respond to safety and emergency situations.
• CPR and First Aid certifications required.
• Most positions require skills in child behavior management and child abuse prevention. Most positions require ability to visit sites and community organizations.
• Strong skills with computer systems, including Microsoft Teams, Excel, and Word.
• Camping: Experience and demonstrated ability in year-round camp programming and operation. Knowledge of American Camping Association guidelines.
• Eligibility to obtain Commercial Driver's License.
• Adventure programs at camp require specialized training and experience in adventure education, rock climbing, biking, high-ropes operation / repair, kayaking and / or boating.
• Child Care: Knowledge of childcare licensing requirements, YMCA standards, and American Camping Association standards for day camps.
• Community Programs: Broad knowledge of assigned program areas, which can include any area below as well as youth sports, day camp, parent-child programs, etc.
• Family Programs: Knowledge of family support principles and best practices for family involvement.
• Proven experience in training others.
• Membership / Marketing: Experience in membership, marketing and/or sales.
• This position requires driving: This role transports clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using an employer-provided vehicle. Driving duties for this role are Required. Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the YGS Driving Record Standards listed in the job description. Do you meet the listed requirements for becoming an authorized driver for the YMCA? Please check the requirements in the job description and answer accurately. (Due to state-specific requirements in our driver management system, we are not currently able to enroll California Driver's License holders as authorized drivers.)

Nice To Haves

• Knowledge of and previous experience with diverse populations (language, culture, race, physical activity, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Responsibilities

• Directs the development and delivery of Family and Conference and Retreat programming for rental groups, ensuring high-quality experiences that drive repeat business.
• Recruits, books, and hosts rental groups ranging from 20 to 500 participants, focusing on maximizing occupancy and service.
• Oversees camp operations including transportation, program services, facility cleanliness, and emergency management to maintain operational excellence.
• Manages transportation for all arrival and departures for summer programs.
• Drives new business through strategic group relationships, targeted outreach, and acquisition efforts to increase revenue.
• Establishes new program activities and expands offerings within the community to enhance engagement and align with strategic growth plans.
• Develops and manages budgets, meets fiscal objectives, and closely monitors revenue and expenses to ensure financial sustainability.
• Recruits, hires, trains, evaluates, and supervises staff and volunteers, fostering leadership and professional development to deliver exceptional programs.
• Manages critical program areas at camp, which may include challenge courses, aquatics, camp store, and offsite programs, to ensure operational success and participant satisfaction. This includes getting any relevant certifications.
• Supports other program directors in managing critical program areas.
• Provides excellent customer service in person and oversees administrative customer support functions for teams at camp to ensure positive participant experience.
• Provides leadership and support for branch management, fundraising campaigns, and volunteer committees to strengthen organizational impact.
• Builds and maintains collaborative relationships with community organizations to expand program reach and enhance reputation.
• Ensures compliance with YMCA, ACA, and regulatory standards, prioritizing safety and risk management across all programs.
• Maintains high program quality through innovative development, regular evaluations, and ongoing staff training.
• Oversees upkeep of facilities and equipment to ensure a safe and appealing environment for participants.
• Manages year-round office operations including booking, banking, and accounting to support efficient business processes.
• Obtains a Class B CDL within one year of hire to support transportation needs and operational flexibility.
• Leads summer operations by managing office and housekeeping teams, overseeing camper transportation, and fulfilling assigned roles to ensure smooth seasonal delivery.
• Provides leadership and program oversight to outdoor education programs to ensure quality, safety, and alignment with organizational goals.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager