Director of Hospitality Operations - Aramark Nexus

Aramark•Hereford, TX

1d•Onsite

About The Position

Aramark Nexus is hiring a Director of Hospitality Operations to lead the resident hospitality experience for a new, large-scale workforce community near Hereford, Texas. This senior leadership role requires extensive experience managing multiple departments within a large hospitality or residential operation. The Director will oversee Guest Services, Housekeeping, and Recreation, ensuring a consistent, professional, and high-quality resident experience. The role involves building the hospitality operation from the ground up, establishing service culture, leadership structure, and operating standards for a 24/7 environment supporting a large resident population. The ideal candidate will have broad experience across various hospitality functions and the ability to lead other leaders to create a connected resident experience.

Requirements

Significant progressive leadership experience in hotel operations, hospitality management, resort operations, lodging, cruise operations, residential hospitality, or a related environment.
Demonstrated experience leading multiple hospitality departments, rather than a single functional area, is required.
Strong experience with hotel or residential front desk operations, guest services, housekeeping, room operations, and resident or guest experience is highly valued.
Experience leading managers and department heads responsible for large hourly workforces.
Experience supporting a large hotel, resort, cruise ship, residential community, extended-stay operation, or other complex 24/7 hospitality environment is strongly preferred.
Demonstrated ability to establish service standards, improve guest satisfaction, manage service recovery, and create accountability across multiple departments.
Strong understanding of hospitality labor management, scheduling, budgeting, productivity, and operational performance.
Strong leadership, communication, organizational, coaching, and problem-solving skills.
Ability to work effectively across multiple operational departments and communicate with senior leadership, employees, residents, vendors, and other stakeholders.
Schedule flexibility is required and may include evenings, weekends, holidays, and after-hours leadership support for a 24/7 residential operation.

Nice To Haves

Previous experience as a Director of Hospitality, Director of Hotel Operations, Director of Rooms, Hotel General Manager, Resort Operations Director, Hospitality General Manager, or similar senior hospitality leader is strongly preferred.
Bachelor's degree in Hospitality Management, Hotel Management, Business, or a related field preferred. Equivalent senior-level hospitality experience will also be considered.

Responsibilities

Provide overall leadership for Guest Services, Housekeeping, and Recreation, ensuring each department delivers a consistent and high-quality resident experience.
Lead, coach, and develop department heads, including the Guest Services Manager, Housekeeping Director, Recreation Manager, and their respective leadership teams.
Establish hospitality standards across front desk operations, resident services, room cleanliness, housing readiness, recreation, amenities, and community programming.
Create strong coordination between Guest Services and Housekeeping to support resident arrivals, departures, room readiness, service requests, and changing occupancy levels.
Oversee staffing strategies, schedules, leadership coverage, training, and performance management across hospitality departments supporting a 24/7 operation.
Monitor resident satisfaction, guest feedback, service recovery, housekeeping quality, operational performance, and other hospitality metrics to identify opportunities for improvement.
Develop operating procedures, service expectations, communication standards, and accountability measures that create a consistent experience throughout the community.
Partner with Food & Beverage, Facilities, Security, Safety, Human Resources, and other site leaders to resolve resident needs and maintain a well-run community.
Manage departmental budgets, labor performance, operating expenses, supplies, and other financial measures across hospitality functions.
Support high-volume resident arrivals, departures, occupancy changes, special events, recreation programming, and other operational demands.
Serve as a visible hospitality leader throughout the community, regularly engaging with residents and employees and responding to escalated service concerns.
Build a hospitality culture centered on service, responsiveness, cleanliness, professionalism, teamwork, safety, and resident satisfaction.