Director of Home Care Services

AEC Living • Alameda, CA

2d

About The Position

The Director of Home Care Services is a full-time salaried position located in Alameda, California. This individual supervises day-to-day operations, manages staff, and provides exceptional customer service. The ideal candidate will have previous experience in either health care or hospitality management, a love of seniors, and excellent leadership skills. The current schedule for this position is Sunday-Thursday.

AEC Living is a group of independently operated senior living communities, a 55+ cohousing community, a home care agency, a medicare-approved rehabilitation agency, and a durable medical equipment company each developed to serve the needs of seniors in the East Bay.

Requirements

• Valid CA Driver's License
• 21+  years of age
• Strong leadership and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Excellent customer service and problem-solving skills
• Proficiency in Microsoft Office and POS systems
• Flexibility to work evenings, weekends, and holidays as needed
• Knowledge of health and safety regulations and procedures
• High school diploma or equivalent; college degree in hospitality, medical science, or business management preferred
• 2-3 years experience in a lead or supervisory position preferred

Nice To Haves

• college degree in hospitality, medical science, or business management preferred
• 2-3 years experience in a lead or supervisory position preferred

Responsibilities

• Overseeing all aspects of operations, including managing staff, ordering supplies, and maintaining inventory levels
• Ensure exceptional customer service is provided to clients by training and coaching staff on company policies and procedures
• Create and maintain employee schedules and ensure adequate staffing levels at all times
• Process employee time cards for payroll
• Handle client complaints and disputes in a professional and timely manner
• Assist in covering care shifts when necessary
• Implement employee training programs
• Ensure compliance with State regulations
• Assist in the hiring, training, and development of new employees
• Other duties and projects as assigned

Benefits

• This position offers a salary of $70,500 annually, a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401k with matching contributions after 1 year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees