Director of Home Care & CES

CLARITY CARE INC•Oshkosh, WI

6d•Onsite

About The Position

Clarity Care is a nonprofit organization that supports individuals with varying abilities to live independent, fulfilling lives in their communities. The Director of Home Care & CES oversees the day-to-day operations of the Home Care and Community Employment Services (CES) divisions, including staff management, organizational growth, strategic planning and development, quality assurance, DVR relations and compliance with federal and state laws and regulations. The Director builds organizational and staff capacity, develops a strong workforce and efficient processes, and incorporates future strengths, weaknesses, opportunities, threats, trends, and consequences into the organization’s strategic plan. The role manages Members’ cases in view of their needs, funding, costs, and service effectiveness; addresses Member and provider concerns; and ensures authorized services are delivered, including making home visits when necessary. The Director plans, develops, implements, and evaluates division services; manages budgets and financial performance; supports recruitment and hiring; develops business plans and measurable goals; and works to grow the Member base and company performance. The position also establishes quality assurance standards, conducts or oversees inspections and reviews, and coaches and evaluates team members. Other related duties may be assigned.

Requirements

Excellent verbal and written communication skills.
Strong supervisory and leadership skills.
Extensive knowledge of industry principles, procedures, and best practices.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Planning skills, including the ability to develop, implement, and evaluate plans; use mission and vision statements in strategic planning; and understand financial systems and the budget process.
Proficiency with Microsoft Office Suite and/or related software.
Attend scheduled work, trainings, continuing education, and meetings.
Accept additional work assignments and overtime hours as needed.
Physical ability to stoop, stand, pull, hear, see, kneel, walk, grasp, reach, push, talk, and lift at least 35 pounds.
Maintain and promote a professional image within the organization and community.
Demonstrate excellent customer service skills with internal and external customers.

Responsibilities

Oversee the day-to-day operations of the Home Care and CES divisions.
Build organizational and staff capacity and develop a strong workforce and efficient operating processes.
Anticipate organizational strengths, weaknesses, opportunities, threats, trends, and consequences, and incorporate them into the strategic plan.
Understand Members and their funding sources; develop, coordinate, and monitor Member cases with attention to needs, cost, and effectiveness.
Address Member and provider concerns or requests related to services, billing, and other needs, providing excellent customer service.
Ensure authorized services are delivered to the fullest capacity and make home visits as necessary.
Advise the Executive team on ways to improve the organization’s market position.
Maintain continuity, quality, and safety of services in compliance with laws, regulations, and company policies.
Plan, develop, implement, and evaluate Home Care and CES services.
Monitor division profit and loss, develop and manage annual budgets, and conduct cost and productivity analyses.
Work with Human Resources on recruitment and hiring to meet Member and staffing needs.
Promote agency services to referral sources as appropriate to increase the Member base and company profits.
Ensure programs and services meet financial objectives through contract specifications, annual budget proposals, and evaluation of client satisfaction.
Develop and implement measurable short- and long-term goals, operating procedures, and business plans aligned with strategic goals.
Report program financial status, conduct feasibility studies, recommend and implement fee schedules, and monitor revenue and expenditures.
Establish quality assurance standards and conduct or oversee on-site inspections, surveys, medical reviews, and medical audits.
Coach and develop team members and provide constructive, timely performance evaluations.
Perform other related duties as assigned.