Director of Health Systems Operations

Agiliti•Oklahoma City, OK

2d•Onsite

About The Position

Agiliti partners with hospitals and health systems to deliver exceptional medical equipment management solutions that support patient safety, operational excellence, and financial performance. Our success is driven by leaders who understand our customers, think strategically about the business, and consistently deliver Clinical Engineering (CE) across complex healthcare environments. This is a highly visible leadership opportunity to influence enterprise-level business strategy and customer outcomes, with direct exposure to senior hospital executives and C-suite leaders through strategic customer partnerships. The role offers the ability to shape Clinical Engineering (CE) delivery across multiple sites and teams, ownership of business performance including P&L, service quality, and growth initiatives, and the opportunity to lead, develop, and mentor high-performing teams while advancing your leadership career within Agiliti. It's a chance to make a measurable impact on patient care, customer satisfaction, and long-term account success.

Requirements

Bachelor’s degree related to business administration, engineering, health care or related field.
10 years of supervision/management experience and customer excellence experience.
Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment, supply chain management and biomedical engineering.
Business and financial management expertise to assist with contract management, account margin maintenance, service metrics, labor analysis, expense analysis and service profitability.
Profit and Loss (P&L) statement and budget management experience.
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
Willingness to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
Valid driver’s license.
Critical thinker who provides strategic direction and vision for team.
Ability to lead, motivate, and develop team members while creating a positive and respectful work environment.
Strong communication, facilitation, analytical, and problem-solving skills.
Proactive, self-motivated, results-oriented, and customer-focused with a “get it right the first time” attitude.
Demonstrated ability to build credibility and trust with administration, clinicians, staff, and executive leaders.

Nice To Haves

Master’s degree preferred.
Multi‑unit management experience preferred.

Responsibilities

Provide overall strategic direction, leadership, and operational management of 360 business at designated and/or multiple sites to achieve financial and operating objectives aligned with Agiliti’s business plan
Serve as a senior leader and trusted partner to customer executives, including hospital administration and C-suite stakeholders
Champion Clinical Engineering (CE) by creating consistent, high-quality customer experiences and proactively addressing customer needs
Lead on-site service programs to ensure operating, financial, and service performance goals are achieved
Effectively manage and maintain customer relationships to support revenue growth, cost containment, and service expansion
Participate in and support revenue growth activity through strategic planning and customer engagement
Partner closely with Site Manager(s), Account Executives, and Divisional Directors during customer and executive-level meetings
Own business and financial performance, including P&L, budgets, labor analysis, expense management, service metrics, and profitability
Analyze business performance and translate data into strategic action plans that support long-term account success
Communicate performance results, business strategy, and resource needs to senior Agiliti leadership
Establish short- and long-term goals for teams; hold self and others accountable for execution and results
Lead, motivate, coach, and develop leaders and team members to perform at the highest level
Recruit, train, and develop talent, emphasizing continuous improvement, succession planning, and teamwork
Conduct assessment evaluations, force rank team members, and provide stretch assignments for high-potential talent
Demonstrate in-depth knowledge of medical equipment and ensure training for Agiliti and customer staff
Ensure equipment inventory, par levels, safety, quality, and patient privacy compliance are consistently met
Lead and support continuous improvement initiatives that enhance CE, operational efficiency, and business outcomes
Perform other assigned duties