Director of Guest Services
Hilton Mystic•Mystic, CT
•Onsite
About The Position
The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team which includes the Front Office and Recreation teams, and will assist in providing a seamless and elevated experience for all guests while also ensuring our lobby, hotel entrance, and recreation area are maintained.
Requirements
- Minimum 3-5 years in hotel management position
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Attention to detail and problem-solving abilities
- Knowledge of reservation systems and hotel operations
- Ability to work a varied schedule that includes weekends, holidays and evenings
Nice To Haves
- Previous AAA Four Diamond experience preferred
- Knowledge of Hilton PEP a plus
Responsibilities
- Lead and manage the Front Office team with assistance from Assistant Front Desk Manager
- Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean, comfortable experiences to all guests.
- Ensure smooth check-in and check-out processes
- Handle guest inquiries and resolve any issues promptly
- Coordinate with other departments to meet guest needs
- Monitor guest feedback and implement improvements as needed
Benefits
- Competitive salary ranging from $70,000.00 to $75,000.00 per year
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Go Hilton team member travel discount
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
