Director of Guest Experiences - Amangiri
Aman•Roswell, GA
•Onsite
About The Position
As Director of Guest Experiences, you will lead the vision, strategy, and execution of the guest experience across the resort. You will champion Aman’s commitment to personalized luxury by overseeing guest journey development, adventure programming, special events, itinerary planning, and experience delivery. Working closely with cross-functional teams, you will ensure every guest interaction reflects the highest standards of service excellence, operational consistency, and brand integrity while driving guest satisfaction, team engagement, and financial performance.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, Tourism, Recreation Management, or a related field preferred
- Minimum five years of progressive leadership experience in luxury hospitality, guest services, or experiential programming
- Demonstrated success developing guest experience strategies that improve satisfaction, engagement, and business performance
- Strong financial acumen with experience managing budgets, forecasting, labor models, and revenue-generating programs
- Exceptional communication, presentation, organizational, and interpersonal skills
- High level of professionalism, emotional intelligence, and cultural awareness
- Strong leadership abilities with a proven track record of developing and motivating teams
- Ability to work under pressure and manage multiple priorities in a fast-paced luxury environment
- Flexibility to work evenings, weekends, holidays, and varying schedules as business needs require
- Valid driver's license and ability to meet pre-employment screening requirements
Responsibilities
- Lead the property's guest experience strategy, ensuring alignment with Aman standards, luxury hospitality best practices, and brand objectives
- Continuously enhance the guest journey through innovation, personalization, and service excellence initiatives
- Oversee all guest experiences, adventure programming, recreational offerings, and itinerary planning to ensure exceptional delivery
- Partner with operational leaders to ensure consistency and seamless collaboration across all guest touchpoints
- Analyze guest feedback, business performance metrics, and market trends to drive continuous improvement and operational excellence
- Manage departmental financial performance, including budgeting, forecasting, pricing strategies, labor management, and revenue optimization
- Develop and maintain strategic partnerships with vendors, guides, and experience providers to enhance guest offerings and competitive differentiation
- Lead, mentor, and develop a high-performing Experience team, including recruitment, training, coaching, and performance management
- Oversee reservation, itinerary management, and booking systems to ensure accuracy, efficiency, and seamless guest communication before and during stays
- Support property leadership initiatives, special events, risk management, compliance requirements, and Manager on Duty responsibilities as assigned
Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off and holiday entitlement
- Complimentary meals during shifts
- Learning and development opportunities within Aman Group
- Opportunities for internal growth and career progression
- Access to resort facilities and colleague programmes
- Supportive and inclusive team environment
- Unique opportunity to work within a world-renowned luxury hospitality brand
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What This Job Offers
Job Type
Full-time
Career Level
Director
