Director of Growth Marketing and Events

Stretch Zone•Chattanooga, TN

8d•$40,000 - $40,000

About The Position

As the Director of Growth and Marketing/Events, you are the face of Stretch Zone! This role requires you to assist all team members and guests as needed and establish a relationship to support member growth and retention. The Director is responsible for the successful operations and financial accountability of all areas of the East Brainerd and Cleveland studios. First and foremost, the Directors' primary responsibility is to drive membership sales within the studios, through intentional events, partnerships, and marketing. Additionally, the Director orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals. Creating a strong Sales Culture: Duties required of the Director include maintaining and reinforcing the positive sales culture of Stretch Zone. At Stretch Zone, we firmly believe in our incredible product and its benefits to everyone. Therefore, it becomes our responsibility to share this wonderful offering with the world. That’s how we view sales. But creating a positive sales culture involves more than just selling – we view the business as a whole package. Everyone is expected to contribute to setting the culture. This culture is part of the foundation of Stretch Zone, and it’s vital to the overall success of each location. This mindset helps us produce incredible sales while providing the very best service and atmosphere for all our guests. What we will accomplish at Stretch Zone: Our goal at every Stretch Zone is to provide a pathway to membership for all guests. We do this by providing an exceptional experience for everyone that walks through the door. We are working to grow our member base every day, which will allow us the opportunity to change lives through the power of practitioner-assisted stretching. And this is where you come in. How you will accomplish this: Drive membership sales to each guest who comes into Stretch Zone as a guest, proactively work with other businesses to amplify brand awareness and ultimately membership. Manage Marketing through Social media, events, and strategic partnerships within the markets. Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns. Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills. Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members What does success look like in this role? Our universal mission at Stretch Zone is to help as many people as possible through our method of practitioner-assisted stretching. Your role in this mission is to turn guests into members, retain members, and drive sales. Sales leaders who can confidently connect with all guests and convert them to members after their first session.

Requirements

Sales leaders who can confidently connect with all guests and convert them to members after their first session.
Previous sales experience is a bonus!
Being driven and competitive, do you want to be successful?
Well organized, we are looking for someone who has exceptional time management and multitasking skills.
Goal setter, can you see the big picture?
Stay on track with daily goals.
Smart and savvy with tracking studio performance and the ability to run all reports and have a deep understanding of the key performance indexes that affect your studio.
Customer service master who can connect with everyone and make them feel valued and supported.
We need someone with previous customer service skills.
Great team player, you can work well with everyone in a competitive, fun, and fast-paced environment.

Nice To Haves

Bonus points for a bachelor’s degree.
As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Responsibilities

Drive membership sales to each guest who comes into Stretch Zone as a guest, proactively work with other businesses to amplify brand awareness and ultimately membership.
Manage Marketing through Social media, events, and strategic partnerships within the markets.
Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups
Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills.
Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members