Director of Group Homes Monday–Friday 8am-5pm with occasional evenings, weekends, and after-hours support

Easterseals • Fort Wayne, IN

8d • Onsite

About The Position

The Director performs a wide variety of tasks that are broad in scope, involving many complex and significant variables. This role manages the Group Home department, working according to standard agency policies and procedures and standard practices of the profession. The Director exercises considerable independent judgment to supervise and direct assigned personnel, implement programs efficiently with limited resources, and solve problems. This position makes a substantial contribution to the agency's mission by developing and supervising services while ensuring compliance with state, federal, and agency rules and regulations. The Director works with minimum supervision, referring to their supervisor unusual or unprecedented situations, such as questions regarding budget or programs. The Director determines their own priorities and schedule, with work reviewed for soundness of judgment and appropriate supervision or direction of assigned operations. The Director maintains frequent contact with other agency personnel, government officials, other service providers, and the public for the purpose of exchanging information, maintaining coordination, and solving problems.

Requirements

• At least 18 years of age
• Bachelor’s degree required
• At least 2 years experience in supervisory role required
• Ability to understand and analyze financial statements and other reports to strategically manage daily operations
• Ability to pass criminal/registry background checks
• A valid driver’s license & insured vehicle
• Ability and willingness to support individuals with challenging behavior and/or medical concerns
• Ability to pass and maintain required trainings such as CPR/First Aid, Medication Administration and Positive Behavioral Support Training and other trainings as deemed necessary by the agency

Nice To Haves

• 3-5 years of experience working with individuals with autism and other intellectual/developmental disabilities preferred
• Prior experience in program management preferred
• Experience supervising ICF/IID programs preferred

Responsibilities

• Maintain compliance with all regulatory bodies, including creating processes and procedures that comply with Agency and ICF/IID policy and regulations.
• Establish and maintain department-wide systems that ensure accurate, timely, and compliant documentation across all residential programs.
• Provide strategic oversight for regulatory readiness by establishing department-wide processes, directing survey preparation activities, ensuring implementation of corrective actions, and leading systemic improvements following surveys, investigations, and audits.
• Strategically process information to improve services across the department and agency, with an awareness of current and potential issues to prevent possible future crises.
• Train, assist, and direct staff in following agency policy and procedures; manage the program to ensure limited Corrective Action Plans are issued.
• Analyze trends identified through surveys, investigations, incidents, audits, quality assurance activities, and stakeholder feedback to implement department-wide systemic improvements, including policy revisions, workflow redesign, staff education, and performance initiatives that prevent recurrence.
• Develop a workforce that fosters working through a continuum of services by supervising assigned personnel, including interviewing, hiring, orienting, training, disciplining, and terminating, and reviewing and approving work schedules.
• Perform duties of absent personnel as needed and adhere to Easterseals Human Resources and EEO/AA Policies.
• Train others in person-centered program development, including behavioral, social, cognitive, daily living, communication, and life planning.
• Regularly complete home visits to interact with staff and people supported, with at least one visit per site per month.
• Be available to staff and the call center after hours and on weekends to handle emergencies, help problem-solve, and provide approval according to department policies.
• Manage and generate agency resources consciously and responsibly by understanding and maximizing all funding possibilities, regularly reviewing programs to combine tasks into efficient workflows, and working with Business Office personnel to ensure appropriate utilization of resources.
• Determine appropriate staffing within all residential services and establish and implement department balanced scorecard goals.
• Assist the department in meeting its goals for the assigned department and communicate ongoing with supervisory and direct line staff to improve staff engagement.
• Plan and implement regular team building/development activities.
• Build community relationships and awareness through innovation and quality improvement by serving as a liaison between Easterseals and community/region/state organizations and agencies.
• Cooperate on marketing efforts and participate in community events to build awareness and relationships.
• Review programs regularly and recommend changes as appropriate, and work to develop an annual plan for program areas and participate in the agency planning process.
• Ensure services provided are individualized by collaborating with other Department Directors for an individualized and holistic approach to services offered.
• Respond to crisis situations immediately and appropriately, be available to participate in on-call as needed, and provide crisis intervention assistance.
• Establish and maintain effective relationships with participants and other stakeholders, as well as internal relationships between departments.
• Gather and evaluate feedback from participants and other stakeholders, and recommend changes as appropriate based on feedback.

Benefits

• Health Insurance: Employee, Employee Child, Employee Spouse, or Family coverage.
• Dental & Vision Insurance
• Company-Paid Life Insurance & Long-Term Disability
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Retirement Plan
• Vacation, Sick and Personal Time
• Holiday Pay
• Flexible Scheduling
• Paid Training & Continuing Education
• Advancement Opportunities
• Tuition Assistance
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Director