Director of Golf

TKO EMPLOYMENT SERVICES DELAWARE LLC•Allentown, PA

About The Position

Nestled amidst the serene landscapes of Orefield, Pennsylvania, The Club at Twin Lakes stands as a premier destination for golf enthusiasts and leisure seekers alike. Situated on meticulously manicured grounds, this esteemed club offers a picturesque setting for unforgettable experiences. The Club at Twin Lakes boasts a championship 18-hole golf course designed to challenge players of all skill levels while providing breathtaking views of the surrounding countryside. With meticulously maintained fairways, greens, and water features, golfers are treated to a rewarding and enjoyable round every visit. Beyond golf, The Club at Twin Lakes offers a range of amenities to enhance members' experiences. From upscale dining options to well-appointed event spaces, the club provides an ideal setting for social gatherings, corporate events, and special occasions. Committed to providing exceptional service and hospitality, The Club at Twin Lakes prides itself on creating a welcoming and inclusive environment for members and guests. Whether indulging in a round of golf, savoring a gourmet meal, or simply relaxing amidst the tranquil surroundings, visitors to The Club at Twin Lakes are sure to create cherished memories that last a lifetime.

Requirements

Minimum of 5 years of experience in golf course management or related roles, with a proven track record of success.
Strong leadership and managerial skills, with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills, with a customer-focused mindset.
Ability to work weekends, and holidays.
Proficiency in Golf Genius, Lightspeed, Priswing, GolfNow software and Microsoft Office suite.

Nice To Haves

Bachelor’s degree in Business Administration, Professional Golf Management or a related field (preferred).
PGA certification (preferred).

Responsibilities

Oversee daily golf operations including tee-time management, starter/ranger programs, and golf car fleet (72 carts).
Maintain pace of play at or under 4:15 for 18 holes through effective marshalling and course set-up.
Implement and monitor an efficient tee-sheet strategy to maximize revenue while preserving customer satisfaction.
Coordinate with the Golf Course Superintendent on course conditions, playability, and special project
Collaborate with Food and Beverage manager and Event team on daily operations and event planning and execution.
Achieve or exceed annual revenue targets in green fees, cart fees, memberships/passes, merchandise, and golf instruction.
Develop dynamic pricing models, promotions, loyalty programs.
Collaborate and manage the golf operations budget
Negotiate and manage key vendor contracts
Direct a hard- and soft-goods pro shop operation
Oversee buying, inventory management, visual merchandising, and e-commerce integration.
Build and promote a robust lesson and clinic program (individual, group, junior, ladies, corporate).
Grow junior golf, new golfer programs
Recruit, train, schedule, and lead a team of 40 seasonal and full-time staff (outside services, pro shop, starters/rangers,).
Foster a culture of exceptional customer service.
Work with marketing team on digital campaigns, social media, email marketing, and partnerships.
Serve as the public face of the golf facility; represent the course at community events, tournaments, and charity outings.
Host or grow outside tournaments, internal tournaments and corporate events (target 50 – 60 events/year).
Implement and leverage modern golf technology (GolfNow, Chronogolf, Lightspeed, PriSwing etc.).
Consistently achieve customer satisfaction ratings of 4.5+ stars on Google, GolfNow, and internal surveys.