Director of Globalization

Toast•Toronto, ON

5d•CA$185,000 - CA$296,000•Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is accelerating its global expansion, moving rapidly from our foundational markets to a multi-region, multilingual global platform. We are seeking a highly strategic, operationally rigorous Director of Globalization to own the strategy, platform and execution that will scale Toast from English and our initial localized markets to 10+ well-functioning global languages. Situated within our International Engineering organization, this leader will blend operational execution with technical platform enablement, transforming globalization from a manual service into a seamless, productized capability. You will architect the automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively, with minimal friction.

Requirements

Proven leadership spanning technical program management, platform operations, or engineering within globalization and localization domains at a hyper-growth SaaS platform
Direct experience scaling a product ecosystem out of its home country into a highly complex, multi-language global footprint
Strong understanding of continuous localization infrastructure, string management workflows, asset repositories, and modern TMS integration
Practical experience deploying AI/ML, Large Language Models (LLMs), or advanced machine translation (MT) workflows to optimize operational scale and quality
The ability to speak the language of developers and product managers, ensuring translation processes align with modern agile software delivery while equally being able to lean into Marketing and Customer Enablement teams and their needs
Experience managing large-scale external vendor budgets, contract negotiations, and multi-region LSP performance metrics

Responsibilities

Improve the existing operational playbooks, automated systems and localization frameworks required to rapidly scale Toast's product UX, marketing collateral and legal assets across 10+ languages with zero friction – both internationally and for non-native speakers in English-speaking markets
Lead a team of localization program managers, setting direction, operating model and performance standards
Define the requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines that allow product teams to build globally ready features seamlessly. Support engineering in building these capabilities and help drive strong adoption
Actively design and implement LLM and AI-translation workflows to automate high-volume translation, automated quality assurance (LQA) and cost-efficient scaling
Partner deeply with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practices, reducing delivery bottlenecks and ensuring high internal adoption of globalization workflows
Oversee the global vendor strategy, managing Language Service Providers and translation technology vendors, against rigorous quality, speed, and cost SLAs
Serve as the centralized authority bridging R&D with G&A teams (Legal, Marketing, Customer Enablement, Go-To-Market) to streamline contract, collateral and product translation pipelines