Director of Global Workplace Services - Technology Strategy

Meta•Seattle, WA

About The Position

The Technology Strategy Director is a senior leader within GWS Central Operations who builds and drives a cohesive, AI-native technology vision across all Global Workplace Services functions — Real Estate, Facilities Delivery, Global Security, and Culinary. This role serves as the primary technology authority for GWS, translating business needs into a long-term strategic roadmap and ensuring successful implementation through Enterprise Engineering and vendor partners. This is a high-visibility role that requires equal fluency in strategic thinking and operational execution. The right candidate is a natural cross-functional connector who builds consensus among senior stakeholders, thrives in ambiguity, and brings both technical credibility and commercial instinct to every decision. They act as a product visionary and change agent — proactively scanning the market for emerging technologies while maintaining the delivery discipline to see initiatives through to measurable outcomes. The role also carries direct people leadership responsibility, overseeing an 8-person Data and Analytics team. The successful candidate builds, develops, and inspires high-performing teams, creating an environment of accountability, growth, and psychological safety.

Requirements

12+ years of progressive experience in technology strategy, product management, or enterprise technology consulting, with significant focus on global workplace services, facilities management, or a closely related operational domain
5+ years in a people leadership role managing teams and cross-functional technology programmes at scale
Demonstrated track record developing and executing technology roadmaps in complex, multi-stakeholder environments, with the ability to operate at both strategic and operational levels
Working knowledge of the GWS technology landscape — including leading IWMS platforms (Archibus, Planon, IBM TRIRIGA, or ServiceNow WSD), smart building and IoT technologies, and the vendor ecosystems serving Facilities and Culinary functions
Professional experience with enterprise IT governance, architecture principles, and cybersecurity fundamentals — sufficient to engage credibly with Enterprise Engineering counterparts
Exceptional communication and stakeholder management — able to translate complex technical concepts for non-technical audiences, build trusted relationships across organisational levels, and drive alignment among teams with competing priorities
Proven ability to build business cases, manage vendor contracts, and optimise technology spend

Nice To Haves

Postgraduate qualification in a relevant discipline (MBA, MSc in Information Systems, or professional qualification in real estate/facilities management)
Experience in a large global organisation with a distributed real estate portfolio
Exposure to PropTech venture ecosystems, smart building standards (WELL, LEED, BREEAM), or sustainability technology platforms

Responsibilities

Define and maintain a multi-year, AI-native technology roadmap across the full GWS portfolio — including IWMS, space planning, smart building infrastructure, and culinary management platforms. Roadmap must be grounded in business need, financially defensible, and sequenced for organisational capacity and EE interdependencies.
Set the strategic technology agenda across GWS partner teams, making prioritisation decisions that balance competing business needs and ensure technology investments deliver measurable value. Maintain structured engagement with Enterprise Engineering (architecture, cybersecurity, data governance), Real Estate (portfolio management, lease admin, space analytics), Facilities Delivery (IWMS, CMMS, IoT, energy management), Culinary (POS, ordering platforms, inventory), and Global Security (integrated security systems, vendor governance, emerging tech).
Maintain a clear view of the full vendor landscape, identifying opportunities to consolidate, rationalise, or modernise the tooling portfolio.
Ensure all GWS technology initiatives align with Enterprise Engineering standards, security policies, and architectural principles. Represent GWS in IT governance forums and advocate for the unique needs of the GWS environment, including real-time operational systems, building automation, and OT/IT convergence.
Track PropTech and workplace technology trends, build relationships with innovators, and identify pilot opportunities that drive competitive advantage in talent attraction, operational efficiency, and sustainability.
Provide strategic oversight of the GWS technology programme portfolio — define scope, success criteria, and business cases; ensure robust delivery with EE and implementation partners; maintain executive visibility into status, risks, and outcomes.
Oversees the Data and Analytics team, enabling data-driven decision-making across GWS. Define data architecture and reporting requirements to measure space utilisation, operational performance, cost efficiency, and employee experience. Ensure platforms capture the right data and insights reach senior stakeholders.