Director of Global Grounds Coffee Shop

Grace Church•Middleburg Heights, OH

1d•Onsite

About The Position

The Global Grounds Manager serves to oversee all aspects of the Global Grounds Coffee Shop, leading a team of both staff baristas and volunteers to promote an inviting atmosphere within Grace Church to be used for fellowship and discipleship.

Requirements

Manager/leadership experience
Ability to work and lead the team in a fast-paced environment
Excels in maintaining consistency and managing details
Ability to confidently and accurately handle money

Nice To Haves

Must be willing to work Sundays
Food service experience preferred
A passion for serving the Grace Church congregation and supporting Global Missions

Responsibilities

Develop and train thriving barista staff and volunteer teams
Manage and order inventory
Maintain Global Grounds equipment and oversee any needed repairs/updates
Schedule staff and volunteers for regular weekly hours and large events
Develop and oversee Global Grounds performance standards, goals, and priorities
Maintain consistency in all areas of service and experience in the coffee shop.
Serve as the café staff expert, and provide input and support for requested events, activities and church gatherings.
Make sure that the customer is well taken care of, and respond to their needs.
Read online reviews on major platforms (Google, Yelp, etc.) and respond when needed.
Recruit and develop volunteers.
Ensure the team is prepared and trained on all safety & security protocols.
Follow and stay updated on all health and sanitation guidelines for products and café.
Create and distribute schedules for all baristas and volunteers, always at least 2 weeks in advance, ensuring appropriate coverage and rotations.
Work with Operations Pastor to develop, implement, and manage the budget, inventory, master calendar, and annual plan for Global Grounds.
Support each barista’s regular Sunday Service attendance.
Work shifts as a barista either on the team or individually
Have regular 1-on-1 meetings with barista staff each month.
Collaborate with Global Outreach Ministry to be consistent in Missions promotion and optimize opportunities for missions awareness