Director of Front Office

AccorHotel • Austin, TX

9d

About The Position

The Director of Front Office leads the day-to-day operations of Front Office, Guest Services, and Valet at Fairmont Austin, ensuring service standards are followed and guests receive an exceptional experience. Reporting to the Senior Assistant Director of Rooms, this role oversees financial and operational performance, including budgets, forecasts, purchasing, revenue management, and achievement of department targets. The position also oversees group business, recruitment, training, and colleague development, and works closely with other Rooms Division leaders to support alignment and collaboration. The Director handles guest concerns, follows department and safety policies, and performs other duties as assigned.

Fairmont Austin is Austin's largest luxury property, with 1,048 guestrooms and suites and more than 140,000 square feet of meeting and event space. The team emphasizes collaboration, guest service, and an inclusive workplace.

Requirements

• A service-focused personality.
• Previous leadership experience.
• Prior experience working with Opera or a related system.
• Ability to build and maintain good relationships with stakeholders.
• Ability to communicate thoughts, actions, and opportunities clearly, with strong networking skills.
• Ability to lead by example, support a strong team culture, and foster high performance.

Responsibilities

• Consistently provide professional, friendly, and engaging service.
• Lead and manage day-to-day operations of Front Office, Guest Services, and Valet, ensuring service standards are followed.
• Assist with preparing annual budgets and forecasts and administer them in a fiscally responsible manner.
• Lead and support teams in achieving financial and operational targets.
• Control departmental purchases while considering quality and cost.
• Assist with preparing the annual strategic plan and achieve its goals and targets.
• Ensure effective, proactive yield management to increase RevPAR index within the competitive set.
• Oversee group business and ensure group-resume details are met.
• Oversee the selection, training, and development of colleagues to support timely recruitment and career growth.
• Lead and manage front-of-house departments and ensure service standards are followed.
• Handle guest concerns promptly, track them, and notify appropriate areas to support memorable guest experiences.
• Maximize rooms revenue by participating in yield management meetings and implementing agreed-upon Revenue Management strategies and practices.
• Work with other Rooms Division leaders to maintain alignment and strengthen collaboration.
• Follow department policies, procedures, service standards, and safety policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed