Director of Front Office

Starwood Hotels • San Francisco, CA

13d • $105,000 - $110,000 • Onsite

About The Position

We’re currently in search of a seasoned, insightful, and innovative Director of Front Office —a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand’s operational and financial results. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. When it comes to the guest experience, we are 100% obsessive about making it as perfect as possible. Our Senior Leadership Team, while overseeing the overall operations, finance, and marketing of our brand, is accountable to every person who visits or stays with us, as well as our employees and our partners, whether that means greeting a guest, ensuring that every brand standard is upheld, or overseeing the strategy for development of a new hotel.

Requirements

• Passionate about hotel operations and guest service.
• Minimum of 4 years of similar work experience.
• Expert in hotel rooms division operations.
• Strong leader.
• Proven track record in guest and team member engagement.
• Excels at communication, both verbal and written.
• Flexible and willing to meet the demands of a 24-hour operation.

Nice To Haves

• A post-secondary diploma or degree would be a plus.

Responsibilities

• Ensure the excellence of the entire guest experience.
• Oversee the brand’s operational and financial results.
• Greeting a guest.
• Ensuring that every brand standard is upheld.
• Overseeing the strategy for development of a new hotel.

Benefits

• Complimentary parking at an offsite garage
• Company paid health insurance
• 18 days PTO accrual (starting)
• 401k w/ company match
• Discounted rates at all Starwood properties

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree