Director of Front Office - Grand

The Davenport Grand Hotel•Spokane, WA

1d•$65,000 - $75,000•Onsite

About The Position

The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality. As a job applicant, joining the team at The Davenport Grand Hotel means being part of an iconic property known for its elegant design, exceptional service, and commitment to excellence. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Davenport Grand Hotel is dedicated to creating a culture that values teamwork, professionalism, and unparalleled guest experiences. Employees can expect to work in a sophisticated and upscale environment, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary service to guests. Joining the team at The Davenport Grand Hotel presents a unique opportunity to be part of a renowned hotel that is at the forefront of Spokane's hospitality industry. The Director of Front Office must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure Front Office staff including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.
Required statistical and competitive analysis.

Responsibilities

Demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.
Ensure Front Office staff including new hires, are trained to meet standards of each component.
Empower department staff to deliver exceptional customer service.
Meet or exceed budgeted profit and margin of the department.
Prepare annual departmental budget that accurately reflects the hotel's operations plan.
Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.